CUSTOMER SUPPORT WITH GERMAN AND ENGLISH
Descrição da oferta de emprego
Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
As a Customer Support Representative, you are part of the Operations team, the center of our business.
This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs via email & chat, provide assistance and handle various scenarios to help them solve their issues.
And the best part is that you will have space for learning, growing, and building your career.
What will make you successful for the role.
A C1 level of English Language (both written & spoken); ︎︀︅︈︃︃︋︃︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎ ︎︀︅︈︃︃︋︃︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎A C1 level of German Language (both written & spoken) Experience in Contact Center could be an advantage; Curiosity, always looking for solutions; Attention to detail and “willing-to-help” attitude; Excellent computer skills; Within your role, you will.
Offer customer support via phone, e-mail, or chat; Answer & solve customers’ ︁︀︂︃︃︁︂︁︆︄inquiries & ︁︀︂︃︃︇︁︆︄complaints by offering an accurate solution; Follow predefined workflows & handle issues specific to each communication channel; Respond to all customers inquiries within given timescales and efficiently meet deadlines; Take, register & solve notifications or complaints; Update the database with all the details about each customer interaction; Participate in testing/launching / implementing new working products or tools.
Sounds good? Find out what you can get.
Competitive salary package & meal vouchers; The opportunity to work in a multi-cultural environment; Private medical insurance; Everything you want to read from Bookster; Learning programs for your development; Wellness activities for your wellbeing.
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives.
We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.
Detalhes da oferta
- conectys
- Em todo Portugal
- Indeterminado - Indeterminado
- 13/09/2024
- 12/12/2024
” we are looking for german speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
We are looking for french and english speaking employees for our team in lisbon to support our customers (inbound calls, emails and chat) project starts 8... operates in 54 countries offering property, personal and business insurance, as well as accident, supplementary health, reinsurance and life insurance......
Nie musisz mieć wcześniejszego doświadczenia - oferuj szkolenia! lokalizacja: wschód – lizbona projekt rozpoczyna się 8... 2023 firma: rozwiązanie na świecie notowana na giełdzie firma zajmująca się ubezpieczeniami majątkowymi i osobowymi... polityka zmieniania, aktualizująca szczegóły płatności zgłaszaj......
Firma: największa na świecie notowana na giełdzie firma zajmująca się ubezpieczeniami majątkowymi i osobistymi... 30] umowa na czas określony 6 miesięcy z możliwością przedłużenia procesy rekrutacyjne online konkurencyjne wynagrodzenie i system premiowy: 1100 € brutto x 14 miesięcy do 100 €......
! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social......
! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social......
Provide account and application support to customers namely with regards to software functionality... provide accurate and real-time responses to the customers inquiries... keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions......
Kontakt telefoniczny i/lub e-mailowy ze stronami odbierającymi i rejestrującymi w celu sprawdzenia ich informacji o płatnościach... 2023! twoje: zadanie wspieraj użytkownika za pośrednictwem transmisji elektronicznej i elektronicznej (przychodzących/wychodzących)... nie musisz mieć wcześniejszego doświadczenia......
Nie musisz mieć wcześniejszego doświadczenia - oferujemy szkolenia! lokalizacja: wschód – lizbona firma: amerykańska firma informatyczna... projekt rozpoczyna się 13... odpowiednio reaguj na eskalacje klientów i eskaluj problemy oraz klientów na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniem......
Odpowiednio reaguj na eskalacje klientów i eskaluj problemy oraz klientów na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniem odpowiadaj na przychodzące żądania klientów, dokumentuj istotne informacje dotyczące sprawy nasze oczekiwania: obywatelstwo ue lub zezwolenie na pobyt w portugalii......
