CUSTOMER SUPPORT FOR DIGITAL BANKING APP (GERMAN SPEAKER)
Descrição da oferta de emprego
Assist B2C and B2B customers with incoming problems Evaluate and understand customer requirements to ensure their satisfaction.
Foster enduring trust-based relationships through transparent and engaging communication.
Achieve individual and team objectives for customer service, including managing case loads Maintain records of customer interactions, manage customer accounts, and organize documentation Offering support for finding the best membership option to the candidates Processing cases of account seizures Troubleshooting for all upcoming issues candidates face with their account Adhere to communication protocols, standards, and company policies Skills, qualifications, and interests you need to succeed in this role.
Proficiency in the German language at a native or near-native level and a B2/C1 level of the English language Customer Service experience is preferred Competency in using computers Effective phone contact handling abilities and active listening skills Customer-focused mindset with the capability to adjust and respond to various personalities.
Exceptional communication skills.
Demonstrated ability to handle multiple tasks, prioritize, and manage time efficiently.
Minimum educational requirement.
High School diploma.
Be a real team player and committed to your work Living in or willing to move to Greece for an international career and life experience What’s in it for you? A full-time job, 40 hours a week (rotating schedule Mon-Sun hours a day) permanent contract after probation time Salary.
€ gross visa sponsorship possible Working from home in Greece is also possible for Customer Support Competitive salary + benefits health insurance paid training Multicultural environment A company that offers you not just a job, but a full experience abroad! Training before the project starts Your Future Company.
2 French entrepreneurs created a startup in and today they are leading a global brand.
Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with.
They became one of the biggest international customer experience solution providers with more than multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Greek hub.
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 16/12/2024
- 16/03/2025
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