CUSTOMER SUPPORT ASSISTANT
Descrição da oferta de emprego
Manage operations in the largest centres national urban services, in the ride-hailing (TVDE), courier, e-commerce and food delivery segments.
Was highlighted by the Financial Times (FT Europe’s Fastest Growing) for two consecutive years,positioning itself in one of the years as the Portuguese company with the fastest growth.
Working at Bluwalk means joining a dynamic and innovative team determined to reach the highest levels of professional diligence and excellence.
That’s why we invest in selecting the best professionals to work with and helping them grow.
We believe in talent, provide top-notch tools and create opportunities for our associates to reach their full potential (know more).
Job Description Customer Support Assistant A successful customer support assistant is responsible for managing calls, tickets, emails, and social media messages with a focus on customer satisfaction and loyalty.
This role covers both pre-sales and post-sales support, addressing inquiries, resolving complaints, and handling various requests.
Serving as the company's front line, the customer support assistant is the key point of contact between clients and Bluwalk.
The job will require you to.
Manage customer orders through email, telephone, and ticketing systems; Maintain a strong focus on customer requests and retention; Address and resolve complaints and inquiries via phone, email, or helpdesk; Serve as a gatekeeper for the company, ensuring customer satisfaction and delivering professional support in a positive and empathetic manner; Adhere to established procedures, guidelines, and communication policies; Offer feedback and propose solutions to enhance our services and processes.
Qualifications The ideal candidate.
At least 1 year of experience in customer service; Conversational proficiency in English and Portuguese; Customer-oriented with the ability to adapt and respond to different types of people; Strong skills in telephone handling and active listening; Excellent communication skills, both written and verbal; With an entrepreneurial attitude, drive, and positivity; A person who does more with less and strives for high standards of quality; University degree (a plus) I'm interested I'm interested Privacy Policy
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 05/11/2024
- 03/02/2025
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