CUSTOMER SUCCESS MANAGER - FRENCH MARKET (M/F) – LISBOA

Estamos a crescer rapidamente e como parte do nosso sucesso contínuo, procuramos por um talento altamente motivado para juntar-se à equipa de customer success... qual perfil procuramos: ensino superior em administração, marketing ou áreas relacionadas; experiência em customer success, com prática......

At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......

Our client is looking to expand their team in lisbon, to deliver premium service to french speaking customers... we are big on team spirit, and that's why you'll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction......

Requisitos do trabalho fluent or native in french good english good communications skills... your job will be to support french customers trough email and phone answering their queries and helping them to solve any questions they might have......

Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken... our expectations: eu citizenship or a residence permit in portugal you speak french in proficiency (c2) you speak english (b2) you would like to work from home......

Requisitos do trabalho profile:french c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent remuneration package based on experience, skills and performancelife insurancemeal allowance + transport allowanceprivate health insurancerelocation package:reimbursement......

Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po francusku, którzy będą wspierać naszych klientów... odpowiednio reaguj na eskalacje klientów i eskaluj problemy oraz klientów na wyższe poziomy wsparcia zgodnie z definicją i udokumentowaniem odpowiadaj na przychodzące żądania klientów......

Customer service: deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds... customer satisfaction: aim for the highest customer satisfaction survey scores by actively updating customers on status and resolution progress... order management: log and follow......

This position provides customer service support and resolution of routine problems regarding client's product or services... the selected person will carry out the following functions: - ensure service delivered to our customers meets contractual key performance indicator (kpi's); - clarify customer......

From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......