CUSTOMER SOLUTION SPECIALIST (GERMAN SPEAKER)
Descrição da oferta de emprego
Since , they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier.
Today, their cloud-based software is trusted by over companies in 179 countries.
With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia’s leading tech companies.
Our client is looking for a Customer Solutions Specialist to join their Lisbon office and provide top-notch support to German-speaking clients.
This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues.
They seek someone passionate about helping others and making a positive impact.
What's in it for you? A value-driven, people-first company culture A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more A hardworking team that knows how to have fun while getting things done Freedom to share ideas and execute them with the full support of the team Flexible working hours for a balanced professional and personal life Numerous opportunities for personal and professional growth with internal and external training A salary of 18K a year excluding a monthly bonus up to 13%, a daily meal voucher, a shift allowance of 15% on the base salary and euro's a year for transportation, technology, health or child care, etc.
The ability to work hybrid A permanent contract Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background Your responsibilities and impact working as a Customer Solutions Expert will be.
Responding to customer inquiries via live chat and phone in a friendly and efficient manner Collaborating with product management and engineering teams to stay up-to-date on the latest features Troubleshooting customer issues and providing suitable solutions Work closely with other departments to make sure the customers issue is solved Helping turn both new and existing customers into loyal users Skills, experiences and interests you need to succeed in this role.
Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus) At least one year of experience in a customer-facing role Excellent interpersonal and communication skills Ability to multitask and manage several customer conversations simultaneously Basic knowledge of sales processes (e.
., lead tracking, reporting) Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk Interested in joining our client's team? Apply today!
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 19/11/2024
- 17/02/2025
This position provides customer service support and resolution of routine problems regarding client's product or services... requisitos do trabalho languages: - english spoken and written correctly; - german spoken and written correctly... the selected person will carry out the following functions: -......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german ✓knowledge of english level c1 (to ensure you are up to date with training and communication between......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓c2 level or fluent german or dutch ✓knowledge of english level c1 (to ensure you are up to date with training and communication......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
Workplace:portooffice park, boavista (on-site) benefitsrelocation packagesalary: german + english: base : 950... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest cryptocurrency companyyou will give customer support by handling customers’ questions......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... you will be handling customers queries via phone, e-mail and chat identifying the client's problem and troubleshootingto find the solution... requirementsat least 12 months of direct customer service......
Customer satisfaction orientation and proactivity... requisitos do trabalho fluent italian speaker... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... professional career progression......
Requisitos do trabalho native level german working proficiency in english, at least b2 level... become part of one of the most successful companies today! together with your colleagues, you'll build a team of world-class customer service professionals to help business customers make the most of the......
