CUSTOMER SERVICE REPRESENTATIVE FOR VW IN PORTUGAL (REMOTE)

Description: Experience the power of a game-changing careerAre you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.If you’re looking to grow and be inspired, as a Customer Service Representative for Volkswagen in Portugal (Remote), you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.Career growth and personal developmentWe’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.What you will do in this roleAs a Customer Service Representative, you will:Respond to customer requests via multiple channels, updating CRM systems with relevant information.Build strong customer relationships by handling inquiries with speed and professionalism.Promote customer retention and loyalty by supporting successful inquiry outcomes.Maintain professional, empathetic relationships with all customers.Collaborate effectively with team members and management.Provide feedback on emerging issues and identify improvement areas proactively Requirements: Your qualificationsConcentrix is a great match if you:Have a high level of Czech (written and oral) and a good level of English (B2)Have 1 year of experience in technical roles or automotive customer serviceAre passionate about automotive topics and skilled in digital techAre able of understanding the policies, procedures, and warranties and you are familiar with market geographyAre empowered to make independent decisions with strong documentation skillsAre skilled in resolving issues, and providing solutionIf you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role. Offer: What’s in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusWork from home in PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesOur Relocation Package:Travel costs Reimbursement of Airfare at the end of the 6th month of contract - up to 400€ in Economy class Accommodation Offering a room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from the payslip)Experience the best version of you!If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal-opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.Eligibility to workIn accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.Location:PRT Braga - Centro Empresarial de Braga Rua Prof. Henrique Bastos Lote A4 e A5 Ferreiro