CUSTOMER SERVICE REPRESENTATIVE FOR INTERNATIONAL HOTELS PROJECT &#; SPANISH SPEAKER
Descrição da oferta de emprego
As a customer service representative, you’ll have the chance to be part of the success of a global brand, learning and developing to be the best in an ever-evolving role.
You will be based in Lisbon and work with Teleperformance, a multicultural company renowned for being considered nine times the Best Company to Work for in Portugal.
Our Client Our client is one of the largest hotel chains in the world, managing thousands of hotels in over 100 countries.
It is a company based on human values and diversity, known for innovation and guest experience.
Responsibility Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive and loyal relationship with the brand; Handling customer inquiries with the highest degree of courtesy and professionalism; Create opportunities to engage with the customers, approaching all their questions and doubts; Manage customer queries about hotel availabilities, amenities and facilities/location and access to their accounts, payments and answer any queries regarding the loyalty program.
Your Profile Experience working in a customer support related role in different channels (email, webform and telephone); Familiarity with Social Media Experience with LiveChat and Instant Messaging services (preferential); Able to accomplish GDPR compliance politics; Native Spanish speaker and minimum English level required B2; Excellent communication skills.
verbal, written and listening skills; Ability to solve customer problems; Flexible and quick learner, able to adapt continuously; Ability to multi-task and work under pressure; Experience in servicing hotel/hospitality/travel/tourism and/or Luxury industries (preferential).
Our Offer Work location.
Lisbon; Work Schedule.
40 hours per week Renewable employment contract with basic remuneration plus food subsidy; Health Insurance since day one in the company; Possibility to live in one of our apartments; Initial flight expenses refund and annual complementary return flight to your home country (within Europe); Free Portuguese language courses and training opportunities; Modern, centrally located buildings with canteen facilities and excellent public transportation connections; Participation in events, workshops and other activities; Excellent opportunity to work in a leading multinational company; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit; Personalized career progression programs.
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 10/12/2024
- 10/03/2025
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