CUSTOMER SERVICE REPRESENTATIVE FOR INTERNATIONAL HOTELS PROJECT &#; SPANISH SPEAKER
Descrição da oferta de emprego
As a customer service representative, you’ll have the chance to be part of the success of a global brand, learning and developing to be the best in an ever-evolving role.
You will be based in Lisbon and work with Teleperformance, a multicultural company renowned for being considered nine times the Best Company to Work for in Portugal.
Our Client Our client is one of the largest hotel chains in the world, managing thousands of hotels in over 100 countries.
It is a company based on human values and diversity, known for innovation and guest experience.
Responsibility Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive and loyal relationship with the brand; Handling customer inquiries with the highest degree of courtesy and professionalism; Create opportunities to engage with the customers, approaching all their questions and doubts; Manage customer queries about hotel availabilities, amenities and facilities/location and access to their accounts, payments and answer any queries regarding the loyalty program.
Your Profile Experience working in a customer support related role in different channels (email, webform and telephone); Familiarity with Social Media Experience with LiveChat and Instant Messaging services (preferential); Able to accomplish GDPR compliance politics; Native Spanish speaker and minimum English level required B2; Excellent communication skills.
verbal, written and listening skills; Ability to solve customer problems; Flexible and quick learner, able to adapt continuously; Ability to multi-task and work under pressure; Experience in servicing hotel/hospitality/travel/tourism and/or Luxury industries (preferential).
Our Offer Work location.
Lisbon; Work Schedule.
40 hours per week Renewable employment contract with basic remuneration plus food subsidy; Health Insurance since day one in the company; Possibility to live in one of our apartments; Initial flight expenses refund and annual complementary return flight to your home country (within Europe); Free Portuguese language courses and training opportunities; Modern, centrally located buildings with canteen facilities and excellent public transportation connections; Participation in events, workshops and other activities; Excellent opportunity to work in a leading multinational company; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit; Personalized career progression programs.
Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe.
This recognition was assigned by Great Place to Work® Institute.
TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than employees, from 111 nationalities, our team provides services in 35 languages.
We are a multicultural, highly skilled, and deeply knowledgeable team.
Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 06/11/2024
- 04/02/2025
Customer satisfaction orientation and proactivity... requisitos do trabalho fluent italian speaker... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... job types: full-time, permanent......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓competitive salary package for entry-level (includes transportation allowance and work-from-home allowance, if applicable)......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓competitive salary package for entry-level (includes transportation allowance and work-from-home allowance, if applicable)......
Come work for an amazing international company! if you enjoy helping others, utilizing your communications skills and gain international experience, this is the opportunity for you... an amazing career and and the opportunity to work in a fast paced and dynamic, and multinational environment are waiting......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... the candidates book their own transportation and we will reimburse them fully (up to 700€ for external relocators and up to 150€ for......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are able to manage all different......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are able to manage all different types of......
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
The ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and the ability to handle customer emotions... a hebrew customer support agent is needed in lisbon, portugal for a leading video streaming website... responsibilities include handling customer......