CUSTOMER SERVICE REPRESENTATIVE (CATALAN-SPEAKING) - CASH APP SERVICES

Job Title.
Customer Service Representative (Catalan-speaking) - Cash App Services Job Description Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of finance.
And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
At Concentrix, there’s a real career and personal growth potential.
About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role As a Customer Service Representative, you will.
Provide assistance through phone, email, chat, or social media platforms.
Answer questions about features, functionality, and account setup.
Help customers resolve app-related technical issues, such as login errors or payment delays.
Guide users through the account creation or identity verification process.
Build and maintain a positive customer experience by being empathetic and professional.
Escalate unresolved or complex issues to higher-level support or technical teams.
Your qualifications Concentrix is a great match if you.
Have a High level of Catalan (Oral and written) and are fluent in English (C1) Have strong analytical and troubleshooting skills to resolve customer queries effectively.
Are Familiar with mobile apps, digital payments, and online platforms.
Have the ability to understand customer concerns fully and provide appropriate solutions.
Previous experience in customer service, support roles, or call centers is often preferred.
If you feel you don’t check every box, we still encourage you to apply.
We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you In this role, we offer benefits that help you support your unique lifestyle.
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Competitive salary and performance bonus Central location in Lisbon, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses, and language classes Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Location.
PRT Lisbon - Av.
Mediterraneo, N°1 Language Requirements.
Catalán (obligatorio) Time Type.
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Nuestro objetivo es ser la mayor empresa del mundo en servicios de atención al cliente, en diversidad y en talento.
Lo lograremos gracias a nuestra cultura.
Concentrix CVG Corporation es una empresa que fomenta la igualdad de oportunidades.
Quienes somos.
Somos una compañía única.
Somos fans de nuestros empleados, les ayudamos a desarrollarse constantemente y a alcanzar sus objetivos profesionales.
¡Somos una multinacional líder que te ofrece posibilidades infinitas! Descripción de la empresa.
Destacamos en un mundo multitudinario.
Creemos que la experiencia lo es todo.
Para lograr unos resultados sobresalientes, estamos alterando el mercado al estar totalmente concentrados en hacer los negocios de nuestros clientes mejores.
Reunimos a las mentes más brillantes y creativas del sector, soluciones tecnológicas vanguardistas, experiencia probada en “design thinking” y centros que ofrecen experiencias excepcionales al cliente.
Nuestros clientes también notan la diferencia...
mayor lealtad de los clientes, mejora del rendimiento empresarial y diferenciación en los mercados.
Como organización diversa y global, tenemos ideas novedosas y poco convencionales y ofrecemos experiencias extraordinarias al cliente casi 750 de las mejores marcas del mundo.
Concentrix.
Una empresa apasionada impulsada por gente apasionada.