CUSTOMER SERVICE REPRESENTATIVE (BLENDED ACCOUNT) - JUNIOR AGENT
Descrição da oferta de emprego
The main responsibility of the Order Management Consultant is to ensure new business clients are properly assisted, ensuring they don’t cancel, address any issues they may have and/or to adjust or upsell their newly acquired broadband solution.
This is not technical support, however if technical support is needed we can direct them to the right department.
• Acknowledge sales orders assigned.
• Contact customer for service validation and delivery as defined by stated quality KPI’s.
• Timely and accurate management of assigned orders, including utilization of Order Management Tracker system.
• Effective escalation management • Call new clients and offer our assistance (Outbound) • Ensuring a low cancellation rate with reasons within Order Management’s control by doing due diligence in reaching out to the appropriate channels or resources and taking actions necessary actions to prevent order cancellation • Follow up calls to new clients before and on the day of the service installation to remind them of the schedule and day after to check for service status and installation concerns.
• Collaborate with other groups (seller, technicians, engineers, etc.) for resolution or workaround if service could not be installed as scheduled.
• Keeping real-time update of tracker/spreadsheet of order assignments to ensure compliance to team performance and Service Level Agreement.
• Ensure new clients get a good first experience with their new provider.
Skills.
Customer Service & Support Detail-oriented English What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 05/11/2024
- 03/02/2025
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Join a multicultural team and advance your career as a customer support agent... the ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and the ability to handle customer emotions... a hebrew customer support agent is needed in lisbon, portugal......
An amazing career and and the opportunity to work in a fast paced and dynamic, and multinational environment are waiting for you! we are looking for multiple languages in portugal -german speakers -french speakers -dutch speakers -turkish speakers your role as a customer support representative: respond......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓ambitious to engage with other team members and share experiences... 20 per worked day) -paid in twelve months fourteen months......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓ambitious to engage with other team members and share experiences... ✓customer satisfaction orientation and proactivity......
Customer satisfaction orientation and proactivity... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... team building activities organized by cluster and/or its team members......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
