CUSTOMER SERVICE MANAGER - SERVIÇOS MARÍTIMOS E LOGÍSTICA
Descrição da oferta de emprego
Liderar, motivar e desenvolver uma equipa de Customer Service, garantido um serviço de excelência;
Gerir interações com clientes, resolução de problemas e processos operacionais, assegurando eficiência e qualidade;
Trabalhar em conjunto com equipas internas para otimizar desempenho e satisfação do cliente;
Supervisionar e melhorar procedimentos, fluxos de trabalho e tecnologias;
Monitorizar e reportar KPIs, implementando estratégias para aumentar a produtividade e melhorar a experiência do cliente.
Detalhes da oferta
- Indeterminado
- 18/03/2025
- 16/06/2025
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
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