CUSTOMER SERVICE FOR A NATIONAL AIRLINE COMPANY (WITH PT, IT & EN)
Descrição da oferta de emprego
You’ll be part of a friendly team, providing top-tier assistance to airline customers.
Your Responsibilities.
- Provide exceptional customer support via phone and email in Portuguese.
- Resolve customer issues and answer questions related to airline services and products.
- Assist with inquiries regarding the frequent flyer program.
- Manage customer processes, including updates on ongoing cases.
- Log all customer interactions accurately in the system.
- Handle offline tasks, including forms, emails, and tickets.
- Meet or exceed productivity targets.
- Escalate any critical customer issues when necessary.
Requirements.
- Fluent in spoken and written European Portuguese, with C1 proficiency in Italian and B1-B2 proficiency in English - Available to work onsite in Lisbon and able to start on short notice - In possession of EU passport or a valid residence card for Portugal Training and Onboarding.
- Training Duration.
Approximately 20 working days, 8 hours/day.
- Comprehensive training covers customer service skills, product knowledge, and system usage.
What We Offer.
- Signing bonus of EUR plus loyalty bonus of EUR - Salary.
Starting base salary of €820/month, plus holiday and Christmas allowances and a meal allowance.
- Variable Bonus.
Up to €100 per month, based on performance.
- Contract.
12-month employment term with potential extension and a pathway to a permanent contract.
- Health Benefits.
Private health and dental insurance upon contract signing.
Work Schedule.
- 40 hours per week, rotating shifts from Monday to Sunday.
- Enjoy a modern work environment at the company's office, conveniently located near Oriente Metro Station in Lisbon.
Detalhes da oferta
- Cross Border Talents
- Indeterminado
- 30/10/2024
- 28/01/2025
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