Ir à oferta completa

CUSTOMER SERVICE FOR A NATIONAL AIRLINE COMPANY (WITH PT, IT & EN)

Porto - Porto

Descrição da oferta de emprego

Customer Service Representative for a National Airline Company (Portuguese Market) Join our client, a leading BPO company as a Customer Service Representative for one of Portugal's leading airline companies, founded over 70 years ago and renowned for connecting Portugal with the world.
You’ll be part of a friendly team, providing top-tier assistance to airline customers.
Your Responsibilities.
- Provide exceptional customer support via phone and email in Portuguese.
- Resolve customer issues and answer questions related to airline services and products.
- Assist with inquiries regarding the frequent flyer program.
- Manage customer processes, including updates on ongoing cases.
- Log all customer interactions accurately in the system.
- Handle offline tasks, including forms, emails, and tickets.
- Meet or exceed productivity targets.
- Escalate any critical customer issues when necessary.
Requirements.
- Fluent in spoken and written European Portuguese, with C1 proficiency in Italian and B1-B2 proficiency in English - Available to work onsite in Lisbon and able to start on short notice - In possession of EU passport or a valid residence card for Portugal Training and Onboarding.
- Training Duration.
Approximately 20 working days, 8 hours/day.
- Comprehensive training covers customer service skills, product knowledge, and system usage.
What We Offer.
- Signing bonus of EUR plus loyalty bonus of EUR - Salary.
Starting base salary of €820/month, plus holiday and Christmas allowances and a meal allowance.
- Variable Bonus.
Up to €100 per month, based on performance.
- Contract.
12-month employment term with potential extension and a pathway to a permanent contract.
- Health Benefits.
Private health and dental insurance upon contract signing.
Work Schedule.
- 40 hours per week, rotating shifts from Monday to Sunday.
- Enjoy a modern work environment at the company's office, conveniently located near Oriente Metro Station in Lisbon.
Ir à oferta completa

Detalhes da oferta

Empresa
  • Cross Border Talents
Localidade
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 30/10/2024
Data de expiração
  • 28/01/2025
Customer Support with German & English for Insurance Company
Paco recrutiment

Działa w 54 krajach oferując ubezpieczenia majątkowe, osobowe, biznesowe, wypadkowe, zdrowotne, reasekuracyjne i na życie... do naszego zespołu w lizbonie poszukujemy pracowników mówiących po niemiecku i angielsku, którzy będą wspierać naszych klientów (połączenia przychodzące, e-maile i czat) twoje......

Customer service agent with french (M/F) - Porto
Eurofirms

It’s not necessary more than this to do a great job! so… what are you waiting for? apply! you won’t regret it... at this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer......

Customer Support with French & English for Search Engine
Paco Recrutiment

” we are looking for french speaking employees for our team in lisbon to support our customers... you don't need previous experience - we offer training ! location: oriente – lisbon company: american it company... respond appropriately to customer escalations and escalate issues and customers to higher......

Customer Support with Dutch & English for Search Engine
Paco Recrutiment

” we are looking for dutch speaking employees for our team in lisbon to support our customers... you don't need previous experience - we offer training ! location: oriente – lisbon company: american it company... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical......

Customer Support with German & English for Search Engine
Paco recrutiment

” we are looking for german speaking employees for our team in lisbon to support our customers... you don't need previous experience - we offer training ! location: oriente – lisbon company: american it company... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical......

Customer Support with French and English Insurance Company
Paco recrutiment

We are looking for french and english speaking employees for our team in lisbon to support our customers (inbound calls, emails and chat) project starts 8... policy changes requests, updating payment details make claims and cancel requests our expectations: eu citizenship or a residence permit in portugal......

Customer Support German and English for Insurance Company
Paco Recrutiment

Firma: rozwiązanie na świecie notowana na giełdzie firma zajmująca się ubezpieczeniami majątkowymi i osobowymi... 30] umowa na okres 6 miesięcy z przedłużeniem procesy rekrutacyjne online konkurencyjne wynagrodzenie i system premiowy: 1100 € brutto x 14 miesięcy do 100 € premii za wyniki/miesiąc......

Customer Support with French & English for Search Engine
Paco recrutiment

Do naszego zespołu w lizbonie poszukujemy pracowników mówiących po francusku, którzy będą wspierać naszych klientów... jej sztandarowym produktem jest wyszukiwarka, a deklarowaną misją jest „organizowanie światowych zasobów informacyjnych tak, aby były powszechnie dostępne i przydatne dla każdego”......

Customer Support with Dutch & English for Search Engine
Paco recrutiment

Jej sztandarowym produktem jest wyszukiwarka, a deklarowaną misją jest „organizowanie światowych zasobów informacyjnych tak, aby były powszechnie dostępne i przydatne dla każdego”... nie musisz mieć wcześniejszego doświadczenia - oferujemy szkolenia! lokalizacja: wschód – lizbona firma: amerykańska firma......

Customer service german (m,f) banking
Personalbüro u. herrmann

Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are able to manage all different......