CUSTOMER SERVICE ASSOCIATE (PORTUGUESE)
Descrição da oferta de emprego
The job will focus on customer support through CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience with opportune and accurate updates and answers.
●Responsible for ensure an appropiate ticket input and analytics previous to transfer to operation teams.
●Maintain continuos communication and support with operation teams, to avoid delays and waranty quality in answers.
●Responsible for ensure an optimal support and solution for customer queries and/or requests by tracking actions in order to offer an opportune communication.
●Propose process automation or improves using tools like Power BI / R/ Python/ Excel Macros and exploring the possibility of implementing AI (Artificial Intelligence) /ML (Machine Learning).
●Work in partnership with operation and commercial teams in accordance with defined Job Aids and Process Design.
●Adhere to Performance KPIs to improve quality performances ●Play a coaching role with junior associates, helping the manager to coordinate tasks and spread knowledge in a colaborative atmosphere.
Qualifications ●Bachelors or technical Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers ●2-4 years of experience in related areas ●Analytical skills and aptitude for data and operational processes ●Excellent organization skills, meeting deadlines and follow-ups.
●Project management aptitude (critical path, task sequencing, problem solving, etc.) ●Skew towards accuracy, proactivity and attention to details ● Portuguese language proficiency writing and verbal ●English language proficiency is a plus.
writing and verbal (Intermediate) Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In , NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.
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Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 07/11/2024
- 05/02/2025
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