CUSTOMER SERVICE AGENT (M/F)
Descrição da oferta de emprego
"Customer Service Agent (M/F)" para o Parque das Nações.
Horário.
- de 2ª a 6ª feira, das 9h às 18h Funções.
- Compreender a "mecânica" de cada campanha, bem como os respetivos Termos & Condições de forma a clarificar as dúvidas e questões que os clientes possam colocar; - Garantir que todas os emails são tratados dentro dos níveis de serviço definidos; - Gestão de reclamações; - Assegurar tarefas de backoffice associadas à gestão de cada campanha em vigor, de forma a garantir resposta de acordo com o SLA definido; - Garantir um atendimento ao cliente com elevado profissionalismo e eficiência promovendo a satisfação dos clientes; - Efetuar o contacto com fornecedores / parceiros de forma a assegurar reservas e encomendas / compras de acordo com os requisitos e mecânicas de cada campanha.
Requisitos.
- Habilitações literárias ao nível do 12º ano de escolaridade (preferencial); - Experiência em atendimento ao cliente (preferencial); - Boa capacidade de comunicação oral e escrita; - Iniciativa, proatividade e capacidade de trabalhar em equipa; - Capacidade analítica e espírito crítico; - Gosto e aptidão pelo atendimento e suporte ao cliente (telefónico e via email); - Forte orientação para o cliente.
Oferece-se.
- Vencimento compatível com a função; - Bom ambiente de trabalho; - Projeto de continuidade.
Detalhes da oferta
- Go Work
- Indeterminado
- 16/11/2024
- 14/02/2025
At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......
Join a multicultural team and advance your career as a customer support agent... the ideal candidate must have 12 months of customer service experience, excellent communication skills in hebrew, and the ability to handle customer emotions... a hebrew customer support agent is needed in lisbon, portugal......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ) via email, phone calls and/or chats... ✓ the company will provide all necessary equipment... ✓customer satisfaction orientation......
Communicate with customers using various channels (telephone, email and chat)ensure customer satisfaction and provide professional customer supporthandle customer complaints, provide appropriate solutions and alternatives within the time limits and followidentify the issue the client is facing, troubleshoot......
Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ) via email, phone calls and/or chats... ✓ the company will provide all necessary equipment... ✓customer satisfaction orientation......
Customer satisfaction orientation and proactivity... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ability to deliver results independently and in often ad hoc situations......
