Ir à oferta completa

CUSTOMER EXPERIENCE REPRESENTATIVE

Porto de Mós - Leiria

Descrição da oferta de emprego

Descripción del puesto.
THE (COMPANY NAME) GROUP (COMPANY NAME) Group is driven by a passion for getting people into cars.
But not just any car, the right car.
That's why we are building the go-to destination for car-changing.
Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; (COMPANY NAME), Auto Express, evo, Driving Electric and Car Buyer.
What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used (COMPANY NAME) to help them buy and sell cars since its inception.
Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.
bn of cars were listed for sale through our Sell My Car service.
In we went big and acquired Autovia, doubling our audience overnight.
Together we now have one of the biggest YouTube channels in the world with over 1.
billion annual views, sell 1.
million print copies of our magazines and have an annual web content reach over 350million.
WHY JOIN US? Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised $52m in funding led by global venture capital firm an early backer of LinkedIn and Shopify, Bessemer Venture Partners, to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done.
Where others see difficulty, it's our responsibility to see possibility - building new experiences, launching new titles and listening to drivers.
Being a part of (COMPANY NAME) Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).
Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! THE ROLE Joining our Customer Experience department you will be the first point of contact for our customers coming into the business.
Ensuring we offer the best car buying and selling experience, you will measure your success in quickly ascertaining our customers needs and handing across to the appropriate departments.
You will be a self-starter who is organised and able to manage your own workload.
* Hybrid working * Competitive salary to fund that dream holiday to Bali * Share options - when we thrive, so do you! * Private Healthcare, for peace of mind * Meal allowance card (8,32EUR per working day) * Monthly coaching sessions with Spill - our mental wellbeing partner * Enhanced holiday package, plus bank holidays * 28 days annual leave * 1 day for your wedding * 1 day off when you move house - because moving's hard enough without work! * On your third year anniversary, you get 30 days of annual leave per year * On your tenth year anniversary, you get 35 days of annual leave per year * Option to buy 3 extra days of holiday per year * Work from abroad for a month (due to popular demand, this offer excludes the moon).
* Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies * The latest tech (Macbook or Surface) to power your gif-sending talents * Up to £500/EUR550 home office allowance for that massage chair you've been talking about * A generous learning and development budget to help you master your craft * Regular social events:, tech lunches, coffee with the exec sessions, book clubs, social events/anything else you pester us for * Refer a friend, get paid.
Repeat for infinite money * Lunch & learns and (COMPANY NAME) Classrooms with expert speakers who are here for a free lunch Diversity and inclusion is an integral part of our culture.
We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position.
We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
#LI-RV1 Requerimientos del candidato/a.
WHAT YOU'LL NEED * You will have experience of working in a contact centre environment, dealing with a high volume of inbound calls, emails and chats * You will be an effective communicator - one of our company values is Clear which states we strive for clarity and simplicity in all our communication.
You are a natural communicator, understanding how to interact with people in different environments * You are curious, we have an insatiable hunger to stay ahead and achieve our mission, constantly improving our business, our work and ourselves.
You are a problem solver, quick thinker and striving to find the best solution * We aim to Wow users, industry partners, ourselves and each other.
You go above and beyond in your work, doing whatever it takes to offer the best experience and service possible.
We hold high standards for every interaction someone has with us, connecting emotionally and creating delight * You have excellent spoken and written English capabilities
Ir à oferta completa

Detalhes da oferta

Empresa
  • Indeterminado
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 07/11/2024
Data de expiração
  • 05/02/2025
Customer Service Representative
Private

An amazing career and and the opportunity to work in a fast paced and dynamic, and multinational environment are waiting for you! we are looking for multiple languages in portugal -german speakers -french speakers -dutch speakers -turkish speakers your role as a customer support representative: respond......

Customer service representative ( german speaker)
Cluster osl

Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ) via email, phone calls and/or chats... ✓ the company will provide all necessary equipment... ✓customer satisfaction orientation......

Customer service representative ( german or dutch speaker)
Cluster osl

Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ) via email, phone calls and/or chats... ✓ the company will provide all necessary equipment... ✓customer satisfaction orientation......

Customer service representative( italian speaker)
Cluster osl

Customer satisfaction orientation and proactivity... be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ability to deliver results independently and in often ad hoc situations......

Customer Representative with German
WOW business consulting srl

Become part of one of the most successful companies today! together with your colleagues, you'll build a team of world-class customer service professionals to help business customers make the most of the social media platform services in the best possible way... excellent communication skills problem......

Keepbiz Customer Support Representative
OVHcloud

Apresentação do departamento e do cargo #departamento procuramos um representante de atendimento ao cliente (keepbiz customer support representative) para o nosso departamento de atendimento ao cliente que forneça conselhos, escuta e soluções para os nossos clientes... juntar-se-á a uma equipa experiente......

Customer service agent with french (M/F) - Porto
Eurofirms

At this job, you will: give customers a consistente path to a great experience! - guarantee the best service to our customers according to key performance indicator (kpi's); - clarify customer queries, using decision support tools to provide appropriate resolution to the customer; - create a good relationship......

Customer service agents (m,f) german cryptocurrency
Personalbüro u. herrmann

From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......

Customer service german (m,f) banking
Personalbüro u. herrmann

Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......

German Inside Sales Representative
Kulture Talent

The customer segment is potential deals up to $30 k... requisitos do trabalho 3+ years proven track record in lead generation /sales/ business development hands-on experience with various sales techniques (including cold calls, focused campaigns) experience with crm software (e......