CASH COLLECTION SPECIALIST - GERMAN SPEAKER
Descrição da oferta de emprego
Descrição/Funções.
• Manage customer/account queries to ensure sales ledger balances are clean on customer account; • Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers; • Notify Markets of uncollectable debt risks & mitigate where possible; • Collection activities based on Market Collection Strategy; • Respond to incoming collection concerns from the customer and internal stakeholders; • Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts; • Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s); • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving; • Execute identified business and internal controls of Collections processes; • Review and propose updates, through company, to the Standard Routines due to legal or process changes.
Requisitos.
• Previous experience in Collection or Finance area is an advantage; • Proficiency in English and German; • Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus; • Strong problem solving and analytical skills; • High Customer Service skills; • Able to propose and implement improvements in procedures.
Oferece-se.
• Opportunity to work in a reference company in its sector; • Salary conditions compatible with professional experience; • Dynamic and versatile work environment; • Work contract with our client; • Initial and continuous training.
Detalhes da oferta
- Adecco Recursos Humanos
- Indeterminado
- 20/03/2025
- 18/06/2025
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