APPLICATION PRODUCTION SUPPORT
Descrição da oferta de emprego
Application Production Support Location.
Lisbon Portugal Work Regime.
Hybrid; rotational availability on holidays/weekends Summary.
The Application Production Support role provides first and secondlevel support for banking and finance applications within the IT Digital team focusing on data applications ETL and Oracle.
Responsibilities include monitoring application and server status managing and prioritizing support tickets troubleshooting and identifying process improvements while adhering to ITIL standards.
The role also requires defining nonfunctional requirements and assisting in support reduction projects.
Key Requirements.
Experience.
5 years in application support Technical Skills.
ITIL Linux Oracle Exadata ETL (IBM Data Stage preferred) DevOps tools Autosys Dynatrace CFT Soft Skills.
Communication problemsolving teamwork autonomy proactive approach Language.
Fluent English Main Tasks.
Provide technical support and communication with users and clients Monitor applications and infrastructure Analyze and troubleshoot issues define solutions and escalate when needed Automate routine tasks and improve processes Availability.
Required oncall availability on a rotational basis including holidays and weekends.
Remote Work.
No
Detalhes da oferta
- LUZA Group
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 01/11/2024
- 30/01/2025
We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... ✅ as a customer support you will:• support of all customers’ requests in french by phone, chat and social media• support viewers with account and......
Over 2 years of customer support/technical support experience... nice-to-have: 6 months’ experience in a technical support role... professional career progression and support throughout your career development... about your role provide exceptional technical support by handling inbound queries about......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......
Fluent in english (at least b2 level)previous experience in customer support roles, ideally from contact centres is preferredpossess excellent writing and verbal communication skills to simplify technical language for non-technical users resourceful and stress resilient personality that can adapt and......
Appropriately manage and escalate customer issues to higher support tiers... assist users with pre-sales inquiries, general questions, and technical support issues... requisitos do trabalho profile: french c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent......
This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of lisbon! ✅ as a customer support you will: after sales support of all customers’ requests in french by phone and email maintain solid customer relationships by handling their inquiries and concerns......
Provide account and application support to customers namely with regards to software functionality... keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken... starting date: 08... your tasks: assist customers through......
Sales support: provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction... shift: monday till saturday (including bank holidays):08:00 am to 07:00 pm (rotational shifts)2 days off: sunday + 1 day rotational tasks:customer interaction:......
