APPLICATION PRODUCTION SUPPORT
Descrição da oferta de emprego
Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas.
investments, business solutions or commercial/personal services.
We are looking for an Application Production Support to work in this project in Lisbon.
Requirements.
5+ years of experience in a similar position; Previous experience with ITIL, troubleshooting incidents, Linux Red Hat, Jenkins, and Oracle Exadata; Experience with CFT, Autosys, Dynatrace, Cloud and ETL tools, such as.
IBM Data Stage; Fluent in English.
Main Activities.
Monitoring the application status; Monitoring the infrastructure server resources; Replying and taking in charge the incoming phone calls or ITSM support/incident tickets; Tracking all the incoming requests on the ticketing system; Updating the progress of the execution of all tasks in the ticketing tools; Assessing the priority of the incoming requests involving the key people who might be helpful define it; Performing the analysis, planning all technical tasks required and executing them; Defining tactical solutions to resume processes as quick as possible; Contributing to find out the incident root cause; Engaging the proper escalation path for all situations; Adopting the global and departmental guidelines, IT best practices and IT Security recommendations; Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities; Acting as the first point of contact for all tasks/enquiry related to production; Managing the communication with internal end-users and external clients for the topics in-scope.
We offer.
Health insurance; A personalized training plan, with a budget to spend on the training and technical books you find necessary; Constant feedback so you can grow professionally; Remote onboarding process; Team events every semester so you can live new adventures; Culture of proximity and transparency.
Your ideas and needs are heard and valued by us!
Detalhes da oferta
- Dellent
- 30/10/2024
- 28/01/2025
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