APPLICATION PRODUCTION SUPPORT
Descrição da oferta de emprego
Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas.
investments, business solutions or commercial/personal services.
We are looking for an Application Production Support to work in this project in Lisbon.
Requirements.
5+ years of experience in a similar position; Previous experience with ITIL, troubleshooting incidents, Linux Red Hat, Jenkins, and Oracle Exadata; Experience with CFT, Autosys, Dynatrace, Cloud and ETL tools, such as.
IBM Data Stage; Fluent in English.
Main Activities.
Monitoring the application status; Monitoring the infrastructure server resources; Replying and taking in charge the incoming phone calls or ITSM support/incident tickets; Tracking all the incoming requests on the ticketing system; Updating the progress of the execution of all tasks in the ticketing tools; Assessing the priority of the incoming requests involving the key people who might be helpful define it; Performing the analysis, planning all technical tasks required and executing them; Defining tactical solutions to resume processes as quick as possible; Contributing to find out the incident root cause; Engaging the proper escalation path for all situations; Adopting the global and departmental guidelines, IT best practices and IT Security recommendations; Guaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activities; Acting as the first point of contact for all tasks/enquiry related to production; Managing the communication with internal end-users and external clients for the topics in-scope.
We offer.
Health insurance; A personalized training plan, with a budget to spend on the training and technical books you find necessary; Constant feedback so you can grow professionally; Remote onboarding process; Team events every semester so you can live new adventures; Culture of proximity and transparency.
Your ideas and needs are heard and valued by us!
Detalhes da oferta
- Dellent
- 30/10/2024
- 28/01/2025
We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... ✅ as a customer support you will:• support of all customers’ requests in french by phone, chat and social media• support viewers with account and......
Over 2 years of customer support/technical support experience... professional career progression and support throughout your career development... nice-to-have: 6 months’ experience in a technical support role... about your role provide exceptional technical support by handling inbound queries about......
Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......
Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......
Fluent in english (at least b2 level)previous experience in customer support roles, ideally from contact centres is preferredpossess excellent writing and verbal communication skills to simplify technical language for non-technical users resourceful and stress resilient personality that can adapt and......
Appropriately manage and escalate customer issues to higher support tiers... assist users with pre-sales inquiries, general questions, and technical support issues... requisitos do trabalho profile: french c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent......
This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of lisbon! ✅ as a customer support you will: after sales support of all customers’ requests in french by phone and email maintain solid customer relationships by handling their inquiries and concerns......
Provide account and application support to customers namely with regards to software functionality... our expectations: eu citizenship or a residence permit in portugal you speak french in proficiency (c2) you speak english (b2) you would like to work from home in south portugal you like interacting......
Sales support: provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction... order management: log and follow up on orders or requests, capturing all required data elements in crm as mandated by clients, policies, and products......
