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AIRLINE COMPANY CUSTOMER CARE - EUROPEAN PORTUGUESE & ENGLISH

Lisboa - Lisboa

Descrição da oferta de emprego

Position.
Customer Service Advisor Language Requirement.
Portuguese Start Date.
16th January Location.
Lisbon, Portugal Work Schedule.
Monday to Sunday, to (rotative shifts, 2 rotative days off per week) Work Model.
On-Site Contract Type.
Fixed-Term Contract (CDD) - 6 months, extendable Are you a travel enthusiast with a passion for helping others? Join a dynamic team in providing exceptional customer support for a leading airline company.
You will be the first point of contact for customers, assisting them with booking inquiries, flight changes, baggage handling, and resolving any travel-related concerns.
Key Responsibilities.
- Manage incoming calls, emails, and chat inquiries professionally and efficiently.
- Provide accurate information on flight schedules, pricing, and policies.
- Assist customers with booking, cancellations, and changes to their reservations.
- Handle complaints and escalate issues when necessary to ensure customer satisfaction.
- Maintain a thorough understanding of company policies and airline industry regulations.
Requirements.
- Native-level Portuguese proficiency.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with a proactive problem-solving approach.
- Availability to work on a rotational schedule, including weekends.
- Previous experience in customer service or the travel industry is a plus.
Compensation.
- Base Salary.
€870 x 14 months - Performance Bonus.
To Be Confirmed - Complexity Bonus.
To Be Confirmed - Meal allowance.
7,23€ per workday (paid in meal card, net) Benefits.
- Comprehensive training program to enhance your skills.
- Opportunity to work in a multicultural environment.
- Health insurance.
Since day 1 upon monthly payment - Free after 6 months of contract
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Detalhes da oferta

Empresa
  • Cross Border Talents
Localidade
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 14/01/2025
Data de expiração
  • 14/04/2025
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