EMPREGO CUSTOMER EXPERIENCE CX PRODUCT PORTO DE MÓS, LEIRIA

Strong analytical skills, with experience using data to drive product decisions and measure success... required skills & experience 6+ years as a technical product...

You’ll gather and prioritize product and customer requirements, and detail product development initiatives... job description as a product manager, you will play...

A commitment to enhancing customer experience by providing constructive feedback and supporting the team... oversee the product line lifecycle contributing to product...

In essence, you will take good care of the customers; manage all different types of inquiries generated online, via app, chat and email, in a non-voice process;...

What were looking for experience & qualifications: 3 years of product management experience within an ecommerce environment... translate business and customer problems...

Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels...

Stay updated on product knowledge and company policies... resolve customer issues, process orders, and manage requests effectively... porto is calling! we are looking...

To give customers a consistente path to a great experience, you will: maintain a positive, empathetic and professional attitude towards customers;respond promptly...

Prior involvement in customer service roles is a plus... knowledge and hands-on experience with digital and social media platforms... english language level of b2solid...

Taking a proactive approach, you will not only reactively handle customer cases but also offer and expand the product range to enhance the customer journey...

And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement...

Guide customers through product features and functionalities to enhance their experience... identify and communicate recurring customer issues to the product and...

Service excellence: provide precise and timely beauty and product advice... product care advice: offer recommendations on products, alternatives, or specifics...

Description: start: 13th decemberbanking project: germanrole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german...