GERMAN SPEAKING CUSTOMER SERVICE AGENT IN PORTO
Descrição da oferta de emprego
In this role, you will ensure qualitative and fast customer service via email, chat and phone to represent a famous brand.
our responsibilities as a Customer Service Representative will include.
andle incoming and outgoing calls with professionalism and empathy.
rovide accurate information about products, services, and company policies.
esolve customer issues, process orders, and manage requests effectively.
aintain detailed records of customer interactions in the CRM system.
ollow scripts and guidelines to ensure consistency and quality service.
eet performance metrics such as call resolution time and customer satisfaction.
tay updated on product knowledge and company policies.
nsure customer satisfaction by managing expectations and following up when needed.
kills, qualifications, and interests needed for success in this role.
ative level in German + advanced English skillsStrong critical thinking abilitiesInterest in social mediaA reliable and proactive approach to tasksPrevious experience in customer service or content moderation is desirable but not requiredCommitment to providing high-quality, accurate informationWillingness to work and live in Porto, PortugalWhatâs in it for you?Full-time 6-month contract with 40 hours per weekRotative shifts (depending on the project)Competitive salary package.
â¬950 gross/month (14 times per year) + â¬450 gross/month (12 times per year) + â¬7.
/day meal allowance + performance bonus + private health insuranceIf you live outside Portugal.
reimbursement of the first flight ticket (up to â¬400) after 180 days + hotel stay for 28 daysIf you live within Portugal.
travel reimbursement (up to â¬150) after 90 days + hotel stay for 15 daysFully paid training, professional development, and career progressionWork in an international environment with a multinational company based in LisbonAn interesting work environment in a modern center with an international teaAbout the company.
ounded in by two French entrepreneurs, the company has grown into an international leader in customer experience with over employees worldwide.
In its international center in Lisbon, the company handles customer experiences for some of the worldâs most advanced brands.
iving in Porto.
What to ExpectBreathtaking cityscape along the Douro RiverCharming houses adorned with vibrant paints, tiles, and historyDelicious Portuguese cuisine and the famous Port wineHarry Potter fans in cloaks near Lello BookshopFriendly locals, positive vibes, and a lively urban lifestyleA large English-speaking community and international ambienceIs this project not the best fit for you? Feel free to check our other opportunities for German speakers, or send us your CV to be considered for other projects or future opportunities.
Detalhes da oferta
- Indeterminado
- 09/12/2024
- 09/03/2025
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