EMPREGO NETWORKING SUPPORT ENGINEERS

• provide production support for clients which involves monitoring, analysis, bug fixing etc • provide 24x7 support • handle migration and patching activities for...

Your rolethe technical support specialist engineer must provide a turnkey support role to all installed base customers, on the multiple platforms/services we host...

Main departmental relationships: operations team, support engineers junior and intermediate, qa, client’s sms, etc...  communication & contact between unitsreporting...

networking fundamentals networking protocols: review the basics of networking, focusing on how protocols like tcp/ip, http, and smtp interact within office 365...

networking fundamentals * networking protocols: review the basics of networking, focusing on how protocols like tcp/ip, http, and smtp interact within office 365...

Proven experience leading teams in a 24/7 technical support or helpdesk setup... knowledge of it infrastructure, networking, operating systems (windows, linux, macos)...

User training: train and support users on desktop software, network resources, and best practices... main responsibilities: first-level support: provide first-level...

Technical skills requiredyour technical skills provide a solid foundation for delivering exceptional support in an enterprise environment... networking fundamentalsnetworking...

What you'll need native german speaker; fluency in english; experience in technical support (1 year minimum); as a technical support for microsoft, you&#;ll need...

Customer assistance: support enterprise customers, partners, and fellow engineers by defining the scope of issues and providing in-depth problem analysis...

Incident and solution documentation: record incidents and their solutions, contributing to a shared knowledge base to enhance support efficiency...

* experience in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for...

* customer assistance: support enterprise customers, partners, and fellow engineers by defining the scope of issues and providing in-depth problem analysis...

Documentation and reporting: support infarmed, i... support the cross-functional and commercial teams to gather necessary documents, and information, to complete...

Requirements: what you'll neednative spanish speaker; fluency in english; as a technical support for microsoft, you’ll need previous interaction with m365 technology...

What you'll need native spanish speaker; fluency in english; as a technical support for microsoft, you&#;ll need previous interaction with m365 technology (spo,...