EMPREGO SERVICE MANAGEMENT INCIDENT CHANGE LISBOA, LISBOA

Experience in change management and digital transformation initiatives... design and implement effective change management plans to minimize disruption and maximize...

Sólidos conhecimentos do processo de incident management e de change management... service desk expert (report & slas)... para exercício dos seus direitos de titular...

Perfil: habilitações académicas ao nível do 12º ano; experiência profissional comprovada no processo de controlo de serviço e seus slas; experiência profissional...

Provide configuration management process consulting services to project teams and work with other service management processes to understand new requirements and...

Key responsibilities: - managing all aspects of quality of service (qos) and service ownership for network services - defining and documenting operating models for...

We are proud of our people at the service of technology... let’s fuse creativity with technology together and build innovative solutions that actively change things...

* academic experience or practical knowledge in information technology or digital systems/services/products, experience in it operations, testing or service management...

Knowledge of incident management tools (such as servicenow)... personal accompaniment focused on career management... provide support for it service applications...

We are looking for someone with… * proficiency in microsoft office (outlook, excel); * mandatory: proficiency in english; * service attitude and customer oriented...

• time management... • experience in implementing employee document management... service now hr (m/f) – hybrid (lisbon)... • proven knowledge of one or more of...

• incident management tools (e... • time management... • data security & iam/access management knowledge... application support for it service (m/f) - remote...

* provide information, advice, and assistance to customers regarding standard services and service catalog offerings... * apply problem-solving techniques to identify...

incident management tools (e... data security & iam/access management knowledge... application support for it service (m/f) - lisbon... good level of english...

• time management... • experience in help desk / application support including handling with incident management tools... application support for it service (m/f)...

Your future duties and responsibilities: requirements: • at least 5 years-long experience • teamwork attitude: work cooperatively toward a common objective • accuracy:...

Line of service assurance industry/sector not applicable specialism assurance management level senior associate job description & summary na pwc cada profissional...

Strong understanding of sla management and customer service principles... customer service strategy: contribute to the development and execution of our customer...

* incident investigation: lead independent investigations for significant customer claims to maintain service quality and client trust... * project management: exceptional...

Time management and problem-solving skills... generation of purchase orders and change orders within internal system... finance, resource, and budget management...

• assure sla service management... • time management... • service management and itil processes (plus)... • lean/agile project management (plus)...