EMPREGO INTERNAL USER SUPPORT LEVEL LISBOA, LISBOA

Apply now for the position of servicenow support agent (2nd level)... * first analysis of incoming incidents / qualification and pre-clarification of the incident...

The on-site technology support specialist provides this support to customers within the country or site by performing multiple technology support activities...

Ensure a high level of compliance... the main tasks will be: * support and meet all those requests raised by the internal employees to the internal customer service...

* experience in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for...

Job description the goal of the application support team is to ensure an effective and responsive first and second level of support for all the applications under...

Work with the customer support specialists on escalated tickets...   work with the customer support specialists on escalated tickets... we have recently integrated several...

• perform second level support for incidents (servicenow)... • personalized support from your team... support engineer for internet services (m/f) – remote...

Understand how they impact user authentication and resource access... * research and collaboration: when investigating issues, leverage internal resources, knowledge...

This contributes to an industry leading level of attrition and a long customer lifetime... our service includes 24/7 monitoring, expert verification and response...

Role: the customer support specialist, must provide a turnkey support role to all hoist installed  base customers, on the multiple platforms/services hoist hosts...

Your role: as a technical support engineer, you will: * provide exceptional technical support to enterprise customers via phone and web-based channels...

Job description your contribution to something big:   respond to all calls, emails and common requests for technical 1st level support analyse technical problems...

Job description: your contribution to something big: * respond to all calls, emails and common requests for technical 1st level support * analyse technical problems...

• a first successful experience in user support... • personalized support from your team... • some knowledge of jira at user level preferred, higher knowledge is...

Explanation of functionalities, user and incident management, reporting support, data quality improvements... * you ensure a timely communication regarding open...