SUPPORT ENGINEER FOR INTERNET SERVICES (M/F) – REMOTE
Descrição da oferta de emprego
We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.
We are currently recruiting, for integration in our internal team/client, professionals with the following profile.
Support Engineer for Internet Services (m/f) – Remote What do you need to have.
Hard Skills.
• Perform Pre-qualification of Incidents • Handle L2 Internet Access Incidents • Handle L2 Intranet/ZTNA Access Incidents • Handle PAC File related Incidents • Work on SAML or authentication issues • Test, Diagnostics and fault resolution of Internet Access topics • Troubleshoot Firewall Issues • Indentify possible Bandwidth Control Throotling • Unblock situations related with Sandbox Incidents • Cooperate with Siemens users to solve issues in timely manner • Cooperate with Website administrators to solve access issues • Correlate Incidents with Real Time Notifications between solution portal and incoming incidents.
• Respect and evaluate each incident Priority and actual Severity level • Verify resolved Incidents • Engage with the service provider to ensure the quality of service, incident resolution • Apply agile/lean methods and principles to optimize processes in own organization • Perform Second Level support for Incidents (ServiceNow) • Assure SLA Service Management • Adjust and adapt all Internet Service Modules rules to fast-changing environment (SD WAN and ClientZone) • Support new Internet cloud solutions using AWS (VPC) and Azure (AVN) services • Support of new Zscaler Internet Security solution on a global scale • Support of new Zscaler Private Access solution on a global scale • Work with relevant L3 teams • Good knowledge of IP networks (IPv4, IPv6, routing BGP, OSPF) • Troubleshooting experience for complex network environments • Experience with relevant network tools (eg.
Wireshark, tcpdump) • Basic knowledge of monitoring protocols (SNMP, Netflow) • Knowledge of various network technologies and platforms, as IPSEC, GRE, LAN,WAN, DHCP, DNS, ARP, SD-WAN, Cisco IOS • Knowledge of network infrastructure and Zscaler technology (will be a plus) • DevOps and / or Cloud Internet Services and Networks troubleshooting (AWS, Azure, GCP) • Linux knowledge (basic needed – advanced/embedded devices is welcome) • Knowledge of Cloud and/or Network Monitoring solutions (e.
.
PRTG) • A solid understanding of concepts and methods for service support • Forward-looking with a natural inclination for customer needs • Solution-oriented thinking and working • Service Management and ITIL processes (plus) • lean/agile project management (plus) Soft skills • Good communication • Team spirit • Proactivity • Time management What we can offer.
• Personalized support from your team • Your manager will take into consideration your motivations and suggestions • Victories will be celebrated together • Your HR and Support Teams will always be available to help • Constant feedback on your work • A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc) • And, of course, many gatherings and social events
Detalhes da oferta
- Match Profiler
- Indeterminado
- 04/11/2024
- 02/02/2025
Ich serwis internetowy jest rozwijany... nie musisz mieć wcześniejszego doświadczenia - oferuj szkolenia! lokalizacja - biuro domowe na terenie dzielnicy lizbona solidny: biuro podróży i metawyszukiwarka należąca do airbnb, dostępna na stronie internetowej i aplikacji mobilnej......
” we are looking for french speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
” we are looking for dutch speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
” we are looking for german speaking employees for our team in lisbon to support our customers... 2023 ! your tasks: ability to assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned) ability to adapt the brand’s voice......
As the first point of contact, you will be responsible for resolving customer issues and questions via emails and inbound calls, including urgent situations... our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch......
Provide account and application support to customers namely with regards to software functionality... 23 € net per day free health insurance after 6 months for candidates from abroad we offer: flight ticket reimbursement after 6 months possibility of accommodation in a company - owned apartment ......
Join our team in portugal! responsibilities: answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience keep in contact with clients by receiving incoming calls and emails, managing claims and requests requirements:......
Przygotowywanie, utrzymywanie i przeglądanie plików handlowych, rapportów i cenników... 00 (2 dni w tygodniu praca w terenie) umowa na okres 6 miesięcy z przedłużenia procesy rekrutacyjne online konkurencyjne wynagrodzenie i system premiowy: 890 € brutto x 14 miesięcy do 150 € premii za wyniki/miesiąc......
Prowadź rejestr interakcji lub transakcji z klientami, rejestrując szczegóły zapytań, skarg lub komentarzy, a także podejmowanych działań... nasze oczekiwania: obywatelstwo ue lub zezwolenie na pobyt w portugalii mówisz ojczystym językiem francuskim mówisz po angielsku (b2) mieszkasz w lizbonie lub......
Działa w 54 krajach powiązanych z ubezpieczeniami majątkowymi, osobistymi, biznesowymi, wypadkowymi, reasekuracyjnymi i na życie... 30] umowa na okres 6 miesięcy z przedłużeniem procesy rekrutacyjne online konkurencyjne wynagrodzenie i system premiowy: 1100 € brutto x 14 miesięcy do 100 € premii......