EMPREGO CUSTOMER EXPERIENCE LEAD LISBOA, LISBOA

The customer experience department is also a crucial link between departments, closely working with sales and our experts as well as other departments to improve...

Your responsibilities and impact as a customer experience specialist will be... ensuring high level of customer satisfaction... from solving technical issues, providing...

Understands the organizational and customer success strategy... technical relevance · grows technical aptitude and industry awareness to translate customer interactions...

Exceptional customer service and confident communication skills, customising your interaction to the individual customer personalities and contexts...

* ensure the timely and successful delivery of our solutions according to customer needs and objectives... you'll be responsible for customer onboarding, increasing...

Support the measurement of customer happiness and drive customer satisfaction upwards... previous experience in the telecommunications industry...

* prior experience working with tech teams like developers/engineers and qa... about the role: our customer customer team is here to deliver first-class support...

experience managing service and/or operational level agreements with strong customer  service, interpersonal and active listening skills... able to work with non-technical...

customer-centric: deep passion for customer service, committed to understanding and addressing customer needs... work closely with a small, tight-knit customer experience...

A strong customer orientation is essential in this role, as is a dedication to helping and fostering positive relationships with native level czech and b2 english...

* customer service analytics & reporting: * play an active role in developing customer service analytics to improve decision-making... * elevate your personal well-being:...

Documenting all customer inquiries... troubleshooting and resolving customer issues... at least 12 months of customer support experience in a contact centre...

·      serve as a backup to the senior manager of customer finance/regional customer finance lead... ·      experience in the pharmaceutical industry...

·      serve as a backup to the senior manager of customer finance/regional customer finance lead... ·      experience in the otc process... what you'll need: ·      bachelor’s...

experience with ci/cd... experience with spring/spring boot... experience in jpa and hibernate... experience in rdbms (oracle, postgresql, sql)...

Proven customer service experience in a similar role (insurance industry experience is a plus)... benefits: competitive salary commensurate with experience...