EMPREGO KEY ACCOUNT CUSTOMER AND LEIRIA, LEIRIA

Capture and monitor key customer success metrics (e... nps and csat)... monitor and measure customer satisfaction and take proactive action to remedy any concerns...

Provide account and application support to customers namely with regards to software functionality... provide accurate and real-time responses to the customers inquiries...

Excellent organizer and planner with problem-solving and communication skills... flexible holidays and working hours... identify and qualify opportunities in co-ordination...

customer focus, agility and speed, problem solving, self-control/self-confidence and process orientation are decisive skills for the performance of the role...

Persuasive and goal-oriented... self-motivated and self-directed... understand customer needs and requirements and identify sales opportunities...

key responsibilities: manage customer reception and telephone service... virtual coffees and friendly lunches are used to share and discuss company and daily life...