WEBSITE SOLUTIONS CUSTOMER SUPPORT ADVISOR - EUROPEAN PORTUGUESE
Descrição da oferta de emprego
Feb Location.
Lisbon, Portugal Work Schedule.
Portuguese market.
Monday to Friday, to (rotative shifts; weekends off) Work Model.
On-Site Contract Type.
Fixed-Term Contract (CDD) - 6 months, extendable Are you passionate about technology and helping others? Join our team as a Customer Support Advisor for website solutions, assisting clients in navigating and optimizing their online platforms.
Your role will focus on resolving technical inquiries, providing support with website features, and ensuring customer satisfaction.
Key Responsibilities.
- Provide timely support to customers via phone, email, and chat - Assist with website setup, troubleshooting, and optimization.
- Offer solutions and guidance for technical and functional issues.
- Escalate complex problems to specialized teams when necessary.
- Maintain up-to-date knowledge of the company’s website solutions and tools.
Requirements.
- Native-level Portuguese proficiency with B2 English, spoken and written - Excellent technical aptitude and willingness to learn.
- Strong communication and problem-solving skills.
- Ability to work effectively in a rotational shift schedule.
- Previous experience in customer service or technical support is advantageous (but NOT a must) - EU member state passport or a valid residence card for Portugal Compensation.
- Base Salary.
€870 x 14 months - Performance Bonus.
€85 per 12 months - Meal allowance paid in a separate card.
€7.
per day of work (net) Benefits.
- Comprehensive training program to familiarize you with website solutions.
- Work in a supportive and collaborative environment.
- Opportunity to develop technical skills and grow within the company.
- Health insurance.
since day 1 upon monthly payment - free after 6 months of contract
Detalhes da oferta
- Cross Border Talents
- Indeterminado
- 15/01/2025
- 15/04/2025
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