TRUST & SAFETY SUPERVISOR

What you can expect As a Trust & Safety Supervisor at TP, you will be at the forefront of managing a dynamic and motivated team of specialists.
Your leadership will ensure top-tier performance, accountability, and a focus on maintaining safety and quality standards.
You’ll play a key role in creating a high-performance environment, fostering collaboration, and driving the success of your team.
If you&#;re a passionate leader looking for an exciting opportunity to shape a talented team and make a real impact, this role is for you! What you'll do Lead and inspire a team, ensuring they consistently exceed personal targets and meet team SLAs related to productivity, quality, and safety.
Cultivate a high-performance culture that emphasizes engagement, accountability, and continuous improvement; Build strong communication channels with your team and internal stakeholders to ensure transparency and alignment on objectives; Manage staffing, capacity, and workflow, optimizing team productivity and ensuring smooth operations at all times; Act as the go-to person for resolving team-related challenges, such as attendance management, policy enforcement, and conflict resolution; Provide regular feedback and performance reviews, helping your team members grow and develop in their roles; Continuously evaluate team performance and implement strategies for improvement, ensuring that safety and quality standards are always met; Champion employee well-being by promoting wellness initiatives and ensuring a positive and supportive work environment.
What you'll need Proven experience managing and leading teams in a fast-paced environment; JUMP Certification for Supervisor completed (internal candidates only); Strong expertise in Google Drive (Docs, Sheets) for effective management and reporting; Fluency in English (minimum C1 level) for clear communication with both your team and stakeholders; Previous experience in Trust & Safety is preferred but not required; Strong problem-solving and conflict management abilities, with a focus on finding solutions that benefit the team and company; Excellent analytical and reasoning skills, enabling you to make informed decisions and drive team success; A team player mentality, with the ability to motivate, support, and guide your team to achieve their best.
Benefits Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free language courses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
Teleperformance Portugal TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®.
It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine! With more than employees for 67 markets, TP Portugal provides services in 37 languages.
With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions.
TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow.
Join our team and find your place at TP!