Ir à oferta completa

TECHNICAL SUPPORT SPECIALISTS (NETWORKING) TIER 2

Descrição da oferta de emprego

Description: Workster partners with a leading hospitality payment service platform growing their multilingual Lisbon Team. They don’t just provide world class commerce and payment services, they generate revenue for our customers and help them grow. In the early days, they set out to simplify the complex payment process of VAT refunds for international shoppers in Europe. Fast-forward to today, and their single payments platform is unique in the industry – the only one that offers acquiring, processing, digital wallets, VAT refunds and currency conversion services.Your RoleThe Technical Support Specialist engineer must provide a turnkey support role to all installed base customers, on the multiple platforms/services we host and serve.As a technical engineer, must be ready to engage on all types of Tier2 related enquires, by quickly and effectively gather the necessary information to put in motion the according issues root cause investigation, and either resolve the customer’s issue orredirect/escalate to the correct upper Tier levels within the organizationAs the second point of contact for customers, Technical Support Specialist engineer must provide all types of assistance, to those experiencing technical issues with the systems platforms that Hoist have accepted contractual responsibility for, including among others, remote troubleshoot/analyses, and proper systems operational assessments, striving to provide the highest level of technical customer service to the customer whilst demonstrating excellent levels of technical skill to resolve issues accurately and quickly.Provide Tier2 support levels via phone, email, tickets, or other needed methods on our managed solutions, logging customer requests (CR) or incidents, or simply follow-up/update customers on case statusAnalyse data to determine issues root causes of problems and resolve them from remote, using as required diagnostic testing and software equipmentMaintain system capabilities by testing existing equipment and programs, providing remote troubleshooting solutions for systems issues that affect course delivery Requirements: Great English (C1), knowledge of German, French, Italian, Spanish or Portuguese is an advantageExcellent analytical and problem-solving skills, with the ability to multitask, with solidtroubleshooting experienceExceptional customer service and confident communication skills, customising yourinteraction to the individual customer personalities and contextsSolid technical background in Engineering for TCP/IP | Networks (Switching, Routing)Experience in network operations or on field operationsFamiliar with all types of production environments and common industry brands & variantsof hardware assembly and configurationSolid knowledge of MAN & LAN (Layer 2 & Layer 3)Experience with all types of Wireless Networks (802.11x)Able to work with non-technical customers and technical customers alikeNetwork vendor technical certifications (Aruba, Ruckus, Cisco, Brocade, others)B.S. or equivalent science/IT degree is a big plus Offer: Excellent base salaryGreat office location in the centre of LisbonPossibility of hybrid work after the onboarding & trainingMulticultural Team with great career progression opportunitiesWork with some of the world’s leading Hotel BrandsLunch allowance + Private Health Insurance provided3 shift patterns – most of the time you will work either 07h-16h or 13h-22h, 40h per weekNight shift is rarely needed and there are employees that prefer it, but if needed it is 22h-07hOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
Ir à oferta completa

Detalhes da oferta

Empresa
  • Workster
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 01/11/2024
Data de expiração
  • 30/01/2025
Technical Support Specialist
Cluster OSL

Over 2 years of customer support/technical support experience... nice-to-have: 6 months’ experience in a technical support role... professional career progression and support throughout your career development... about your role provide exceptional technical support by handling inbound queries about......

Technical Support | Contact Center - PT/ING (M/F) | Lisbon
Get The Job

We just need you to speak fluent portuguese (c2) and english (c2); have a professional technical background of at least 1 to 2 years (preferably in security and systems administration); experience in technical support of 1 to 2 years in it teams; as well as proficiency in analysis and problem solving......

Technical support (m,,f) : french lighting solutions
Personalbüro u. herrmann

Assist users with pre-sales inquiries, general questions, and technical support issues... appropriately manage and escalate customer issues to higher support tiers... tasks: responsibilities:handle technical customer contacts for various products via phone, email, chat, and social messaging channels......

Technical support (m,,f) : italian consumer goods
Personalbüro u. herrmann

Use three different software programs during the support process... start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... provide customer tech support via phone and email, serving as the client's first point of contact......

Technical Writer
Newin

Develop training materials for level 1 and level 2 support teams... demonstrated experience in operational support within complex systems... skilled in developing procedural and technical information for technical end-users, including researching, writing, editing, and reviewing content......

Support Client Français Streaming – Télétravail, Début 9.10!
ProRekruter

We are looking for you, entrusted with the support of our customers... ✅ urgent support client français pour service de streaming – télétravail – début 9... 10!fr: urgent! / support français – service de streaming / bureau à domicile / début 9... ✅ as a customer support you will:• support of all customers’......

German Customer Support - 5000€ signing bonus
SpotOn Connections

Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......

Dutch Customer Support - 5000€ signing bonus
SpotOn Connections

Our client is looking for a dutch customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......

Customer Support Agent (m, f) Turkish
Personalbüro U. Herrmann

Fluent in english (at least b2 level)previous experience in customer support roles, ideally from contact centres is preferredpossess excellent writing and verbal communication skills to simplify technical language for non-technical users resourceful and stress resilient personality that can adapt and......

2 Enfermeiros / Substituição - Lar em Oeiras
SOS.medical

ª enf4le2024 - 2 enfermeiros para 1 lar na zona de oeiras, 2 vezes por semana, 2/3 horas, horário flexível (trabalham com unidose por isso o trabalho concentra-se em pensos, processos actualizados, etc) - ref... ª cmvar1112 - 2 enfermeiros p/ substituição (baixa das colegas) p/lar no zona de oeiras,......