Ir à oferta completa

TECHNICAL SUPPORT FOR ELECTRIC BIKES IN LISBON (GERMAN SPEAKERS)

Descrição da oferta de emprego

Your responsibilities and impact as a Technical Support Advisor for electric bikes will be.
In this position, you will be responsible for ensuring excellent customer service to the German market, creating exceptional value and solving any issues to deliver a consistent quality of service.
The main responsibilities involve.
Manage effectively all incoming queries in a customer service environment in regards to technical issues (trouble-shooting) Respond to incoming calls and emails from enterprise clients Gather information from customers, ensure resolutions of queries  Maintain client relationships through product support over the phone Provide high-quality service Record all required data elements in CRM to provide a good follow-up and qualitative support Skill, qualifications and interests you need to succeed in this role.
You have the following language skills.
native level of German + fluency in English You preferably have a previous experience of min.
6 months in Technical Support You have an interest in and willingness to learn and are tech savy You have very good communication skills – both written and oral You have the ability to operate in high pressure situations You are a team player, enthusiastic and self-starter You have analytic and problem-solving skills You are Customer and Quality oriented Valid Portuguese work permit or EU citizenship required What’s in it for you? Long-term opportunity Working hours in rotative shifts depending of the project A package in line with the market.
€ gross / month x 14 months + up to 100€ / month performance bonus + 100€ complexity bonus + meal vouchers of 7.
€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months) If you live outside Portugal.
reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay) Opportunity to be part of a challenging and fast paced environment Possibility to collaborate with some of the biggest brands in the industry A multicultural and international environment Fully paid training, professional development and career evolution Your Future Company Started up by 2 French entrepreneurs in the year , the Company has become an international Customer Experience Specialist, with a global presence and counting more than employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.
Ir à oferta completa

Detalhes da oferta

Empresa
  • Indeterminado
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 04/11/2024
Data de expiração
  • 02/02/2025
Technical Support | Contact Center - PT/ING (M/F) | Lisbon
Get The Job

We just need you to speak fluent portuguese (c2) and english (c2); have a professional technical background of at least 1 to 2 years (preferably in security and systems administration); experience in technical support of 1 to 2 years in it teams; as well as proficiency in analysis and problem solving......

Customer Support with German & English for Insurance Company
Paco recrutiment

Firma: największa na świecie notowana na giełdzie firma zajmująca się ubezpieczeniami majątkowymi i osobistymi... 30] umowa na czas określony 6 miesięcy z możliwością przedłużenia procesy rekrutacyjne online konkurencyjne wynagrodzenie i system premiowy: 1100 € brutto x 14 miesięcy do 100 €......

Technical Support Specialist
Cluster OSL

Nice-to-have: 6 months’ experience in a technical support role... over 2 years of customer support/technical support experience... adhering to time limits for contact, response, and follow-up... professional career progression and support throughout your career development... c2 level or german/french/italian......

Customer service german (m,f) banking lisbon
Personalbüro u. herrmann

Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... the candidates book their own transportation and we will reimburse them fully (up to 700€ for external relocators and up to 150€ for......

German Customer Support - 5000€ signing bonus
SpotOn Connections

Our client is looking for a german customer support to join their growing team in lisbon – portugal... this project is a support line for one of these services - the best-loved video streaming website in the world... you will be part of a multicultural team based in lisbon, where you will provide outstanding......

Technical support (m,,f) : italian consumer goods
Personalbüro u. herrmann

Start: asaptasks: offer first-class tech support to clients after sales for various domestic appliance brands... for more complex issues, escalate to the appropriate department... use three different software programs during the support process... continuously work on improving client satisfaction by......

Technical support (m,,f) : french lighting solutions
Personalbüro u. herrmann

Assist users with pre-sales inquiries, general questions, and technical support issues... tasks: responsibilities:handle technical customer contacts for various products via phone, email, chat, and social messaging channels... appropriately manage and escalate customer issues to higher support tiers......

Customer Support with French & English for Search Engine
Paco recrutiment

Twoje zadania: możliwość pomocy użytkownikom w zakresie przedsprzedaży, zapytań ogólnych i problemów związanych z pomocą techniczną za pośrednictwem telefonu, poczty elektronicznej, czatu i kanałów wiadomości społecznościowych (zgodnie z przydzielonymi kanałami) możliwość dostosowania głosu i......

Customer Support with Dutch & English for Search Engine
Paco recrutiment

Twoje zadania: możliwość pomocy użytkownikom w zakresie przedsprzedaży, zapytań ogólnych i problemów związanych z pomocą techniczną za pośrednictwem telefonu, poczty elektronicznej, czatu i kanałów wiadomości społecznościowych (zgodnie z przydzielonymi kanałami) możliwość dostosowania głosu i......

Support client with German & English Remote work
Paco recrutiment

Prowadź rejestrację lub akcję z użytkownikiem, rejestrując szczegółowe zapytanie, skargę lub komentarze, a także szczegółowe działanie... ' nasze oczekiwania: obywatelstwo ue lub drugie na pobyt w portugalii mówisz ojczysto po niemiecku (c2) mówisz po angielsku (b2) lubisz kontakt z człowiekiem oferujemy:......