TECHNICAL SUPPORT ENGINEERING IC3

Descripción del puesto.
With over employees worldwide, the (COMPANY NAME) Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of (COMPANY NAME)'s end-to-end customer experience.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.
In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their (COMPANY NAME) investment.
Applications & Infrastructure - the largest and fastest growing group in CSS - provides (COMPANY NAME)'s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success.
As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues.
This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 50% from home.
(COMPANY NAME)'s mission is to empower every person and every organizaion on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Response and Resolution * You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices Readiness * You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
* You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement * You engage with (COMPANY NAME) Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving (COMPANY NAME) product improvements Requerimientos del candidato/a.
Required/Minimum Qualifications (RQs/MQs) * Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience * Knowledge of container technology and fluency in Kubernetes * Experience with Core Linux administration (boot process, file systems, network device and protocol configuration) * Understanding of the Networking OSI model and related concepts Additional or Preferred Qualifications (PQs) * (COMPANY NAME) Technology Certifications or CK A/AD/S * Knowledge of (COMPANY NAME) Cloud * Knowledge of Open Shift, or Redhat technologies * Knowledge of Windows Operating System and Virtualization concepts * Knowledge of networking concepts including VIPs, NAT, DNS * Knowledge of container specific networking concepts such as CNI * Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.) (COMPANY NAME) is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with (COMPANY NAME) and the country where you work