TECHNICAL SUPPORT AGENT - CZECH SPEAKER - LISBON

Atlean World is an International Recruitment company that aims to promote multicultural environments as the new reality.
We specialize in multilingual markets making the candidates recruitment journey smoother and more enjoyable.
Your Next Job Without Boundaries! We are offering a great work experience in Lisbon Portugal for a role as a Technical Support Agent Czech speaker.
Why a Technical Support Agent role is great for your professional and personal development.
Live in Lisbon and embrace multicultural experiences Represent an international IT brand Fasttrack career development opportunity Tasks What does your daytoday in this role look like.
Taking ownership of new cases and escalations promptly Assisting Enterprise customers partners and fellow engineers Defining the scope of customer issues and support boundaries by gathering relevant information Conducting thorough research to investigate problems with the option to collaborate with other teams Consulting with colleagues handing over cases if necessary Escalating issues to management when appropriate acting as a customer advocate and keeping customers informed Collaborating with management and engineering to address service issues produce bug fixes and develop test cases as needed Ensuring that each support request you handle adheres to our Service Level Agreement (SLA) and achieves the highest customer satisfaction by managing expectations and delivering on commitments.
Documenting your technical work and research in a comprehensive manner Proactively addressing customer satisfaction concerns before they escalate into problems Requirements What do you need to be successful at this job Native level of written and verbal communication skills in Czech B2 level minimum in English Good computer skills; Excellent communication and interpersonal skills and team spirit; Technical Support experience High School Diploma EU passport/ID or a portuguese resident card Benefits By joining this role this is what you can expect.
Joyful Lisbon Skyrock Growth with a 12month renewable contract after 2 years it can become a permanent contract Portuguese Extra Delights.
Meal vouchers Holiday and Christmas allowance Guardians of Wellness.
Private Health Insurance from day one Gross salary.
per month or with accommodation (a private room in a shared appartement the company pays the rent electricity water and internet connection) Stable work and career progression its possible to became for example a Trainer a Team Leader a Manager.
Relocation Package is included.
Flight to the Future.
Covered flight expenses FirstClass Arrival.
Airport pickup and settling assistance Nest in Comfort.
Accommodation provided in shared apartments Language Safari.
Complimentary Portuguese lessons Active & Awesome.
Free sports activities and social events Football tournaments beach barbecues surf lessons and cultural events await! Make it your Next Job Without Boundaries! Recruitment process To apply send us your CV in English.
Then here are the stages in the recruitment process.
Initial contact by email.
we will contact you by email for an initial discussion.
Make sure you keep an eye on your inbox including spam.
Online video interview.
this is an opportunity to find out more about your motivations and discuss the job in broad terms Online tests.
tests (linguistic and/or technical) will be required to assess your skills Final interview with our client.
the discussion will focus on the specific aspects of the position and the team.
If you are successful you will receive a contract offer.
Congratulations! Once the contract has been signed all you have to do is book your plane ticket to Lisbon.
Youll be met at the airport and given your own private room in a shared flat:)::::::::::::::::::::::::::::::::::::::::::::::::::.
Get to know more about Atlean World Atlean World is going to be your recruitment partner during the whole journey.
Guiding Your Odyssey with Atlean World Personal Touchpoint.
As soon as you hit Apply one of our expert recruiters will reach out to you.
Expect a friendly conversation where we dive into the details of the role helping you understand the ins and outs.
Q&A Session.
Have questions Curiosities Our recruiters are your goto resource.
Well address all your queries ensuring you have a comprehensive understanding of the opportunity youre stepping into.
Making it Happen.
Once youre wellinformed and excited about the role we get you ready for the next steps and connect you with our esteemed client.
Think of us as the bridge that links your aspirations with the right opportunity.
Ongoing Support.
Your journey doesnt end with the introduction.
We remain at your service for any further questions or assistance you may need throughout the recruitment process.
From clarifying role specifics to offering guidance were here for you.