TECHNICAL RETURN SUPERVISOR
Descrição da oferta de emprego
Responsabilidades - Support to reduce Returns; - Monitoring and control the cost of technical returns; - Control of lead time and pending returns, which involves contact with the logistics operator; - Contact with the logistic operator and service centers for management of pending return orders; - Supervision of outsourced Returns supporting staff; - Responsibility for the operation of technical inspections at our warehouse; - Execution of reports related to technical returns activity; - Investigation of improper Dealers return charges back when requested; - Hold meetings with our partners and main Customers (Dealers); - Elaboration and updating our Policy and procedures; - Training and transfer Policy and Procedures of the area, to our Service centers; - Interaction and support improvement of administrative processes of technical returns team (Root Cause Analysis); - Monitoring and validation of billing services from our partners; - Contract dealer revision on Dealers agreements; - Whenever necessary support revision of agreements or contracts with our partners; - Support and tests necessary in the case of implementation of new IT platforms of program changes.
Requisitos - Degree in management, or similar, so that can prepare metrics and KPI reports; - Advanced Microsoft Office, in particular Excel; - Fluency in English (mandatory); - Analytical ability.
Detalhes da oferta
- Clan
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 19/03/2025
- 17/06/2025
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