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TECHNICAL RETURN SUPERVISOR

Descrição da oferta de emprego

Descrição: We are recruiting a Technical Return Supervisor for Samsung, a multinational company in Consumer Electronics sector.O que terás de fazer- Support to reduce Returns;- Monitoring and control the cost of technical returns;- Control of lead time and pending returns, which involves contact with the logistics operator;- Contact with the logistic operator and service centers for management of pending return orders;- Supervision of outsourced Returns supporting staff;- Responsibility for the operation of technical inspections at our warehouse;- Execution of reports related to technical returns activity;- Investigation of improper Dealers return charges back when requested;- Hold meetings with our partners and main Customers (Dealers);- Elaboration and updating our Policy and procedures;- Training and transfer Policy and Procedures of the area, to our Service centers;- Interaction and support improvement of administrative processes of technical returns team (Root Cause Analysis);- Monitoring and validation of billing services from our partners;- Contract dealer revision on Dealers agreements;- Whenever necessary support revision of agreements or contracts with our partners;- Support and tests necessary in the case of implementation of new IT platforms of program changes.O que precisas de garantir- Degree in management, or similar, so that can prepare metrics and KPI reports;- Advanced Microsoft Office, in particular Excel;- Fluency in English (mandatory);- Analytical ability.O que te proporcionamos- Integration into a large multinational company with high market visibility;- An excellent opportunity to grow in a position with great impact.
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Detalhes da oferta

Empresa
  • Indeterminado
Localidade
  • Em todo Portugal
Endereço
  • Indeterminado - Indeterminado
Tipo de Contrato
  • Indeterminado
Data de publicação
  • 14/11/2024
Data de expiração
  • 12/02/2025
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