TECH SYSTEMS SUPPORT ANALYST WITH ENGLISH & DUTCH

Opportunity to join a growing project in our company based in Oeiras, Lisbon Job Overview The Contact Center Analyst will support several studies/programs such as Medical information inquiries, supporting pregnancy registries, collecting patient reported outcomes (PROs) over the phone.
The Contact Center Analyst will be the primary contact for patients and HCPs participating in a study.
As a Contact Center Analyst, they will facilitate completion of protocol specific tasks remotely using the telephone, email, fax and various portals.
Some of the duties include (but are not limited to).
· Providing information and follow up to incoming calls and emails per project direction · Administering informed consent verbally or online · Following up with patients and or HCPs per protocol · Collecting and entering data in the study electronic data capture system (EDC) per protocol · Recognizing and escalating any AE/SAE according to protocol · Resolving any data queries · Maintaining investigator site file as necessary REQUIRED KNOWLEDGE, SKILLS AND ABILITIES.
Education & experience.
· College certificate or equivalent experience (12 years of studies); · Previous experience in a BPO with technology support or clinical a plus; · Knowledge of Pharma industry is a plus; Mandatory skills.
· English - Professional proficiency; · Fluent in Dutch - Mandatory; · Windows Operating System; · Microsoft Office; Mandatory Competence.
· Strong Communication Skills; · Customer service experience; · Problem solving skills; · Ability to think logically; · Ability to work under pressure; · Team player; · Ability to learn quickly; · Empathy; · Thorough; · Methodical • If you're not a EU citizen you must have a resident visa or a permanent visa.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Learn more at https://jobs.
qvia.
om At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world.
We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere.
When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things.
Multifaceted thought processes spark innovation.
Multi-talented collaboration harnesses innovation to deliver superior outcomes.
IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward.
Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities.
No matter your role, everyone at IQVIA contributes to our shared goal of improving human health.
Thank you for your interest in growing your career with us.