Ir à oferta completa

TEAM LEADER CUSTOMER SERVICE - GERMAN SPEAKING- HYBRID IN LISBON

Lisboa - Lisboa

Descrição da oferta de emprego

Our client, a world leader in sports betting and gaming entertainment is looking for a German speaking Customer Service Team Leader to join their team in Lisbon!


**Requirements:**
- Fluent English and German – C1 level (speaking & writing)
- Previous experience as a team leader for a contact center
- Functional Competencies – Assertiveness, Empathy, Planning & Organizing and Decision Making
- Fixed Competencies – Teamwork, Continuous Improvement and Helicopter view
- Analytical thinking

**On Offer:**
- Hybrid setting (3 days from home)
- Ongoing training and development opportunities
- Multicultural environment
- Health insurance
- Leader in the market, well known company and inclusion company with a great work environment and multicultural team
- Access to LinkedIn Learning
- Access to Employee Assistant Tool
- Fruit and coffee in the office, protocols with local partners
- Birthday Day: 1 Extra leave day per year

**Responsibilities:**
**People Management**
- Understands and explains results and follows up with actions
- Gives instructions to complete tasks and explains why
- Provides feedback on results and task completion-
- Provides encouragement and recognition for outstanding performance
- Is open to employee concerns, suggestions and feedback
- Gives development opportunities
- Acts as a role model and sets a good example

**Communication: **
- Conduct monthly 121 meetings in order to listen agents, provide the feedback, discuss agent’s performance (focus on quality and productivity) and development areas
- Provide deep dives on performance of team members and act accordingly
- Deliver monthly team meetings in order to discuss the team performance, the future opportunities and strategic plans, important updates for the team and CS department
- Conveys the message clearly, correctly and comprehensively
- Work in co-operation with shift leaders, management, and the CS Analyst to advise about the most efficient and effective way how to lead people towards our quality and productivity goals

**Coaching: **
- Gives others the opportunity to put forward and elaborate ideas
- Provides open and constructive feedback about the learning process
- Stimulates others to find own solutions to overcome problems
- Shares interesting, educational experiences
- Encourages others to learn from mistakes and failures.
- Enables others to develop by delegating tasks and responsibilities to them that slightly exceed their limitations

**Managing Results:**
- Continuously looks for opportunities to improve efficiency and effectiveness
- Is decisive and action-oriented

**Projects, Initiatives, Improvements:**
- Participates on projects and initiatives in order to look for ways to make company better long-term
- Investigates and takes action to meet customers' current and future needs
- Demonstrates boldness and courage to try new approaches
- Cooperates with other departments to ensure consistency within all departments
Ir à oferta completa

Detalhes da oferta

Empresa
  • CConnections
Localidade
Endereço
  • Indeterminado - Indeterminado
Data de publicação
  • 04/11/2024
Data de expiração
  • 02/02/2025
Customer service german (m,f) banking lisbon
Personalbüro u. herrmann

Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......

German speaking customer specialist (M/F) - Porto Hybrid
Eurofirms

This position provides customer service support and resolution of routine problems regarding client's product or services... requisitos do trabalho languages: - english spoken and written correctly; - german spoken and written correctly... the selected person will carry out the following functions: -......

CUSTOMER SERVICE GERMAN SUPPORT LINE LISBON
Gi Group

You want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... offer: – gross month package approximately 1361 (base salary + language bonus + 6 €/day meal allowance + up to 150€ of performance bonus); – work with people from all around the......

Customer service german (m,f) banking
Personalbüro u. herrmann

Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience......

Customer service german (m,f) banking
Personalbüro u. herrmann

Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... 00 € + language adder german 450... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek......

Customer service agents (m,f) german cryptocurrency
Personalbüro u. herrmann

From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......

Customer service representative ( german speaker)
Cluster osl

Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓ambitious to engage with other team members and share experiences... ✓team building activities organized by cluster and/or its......

Remote German Customer Support Agent in Lisbon
SpotOn Connections

Apply today and become part of our client's team in lisbon... our client, a multinational financial service corporation, is seeking a friendly and efficient german customer support agent to provide top-notch service to their clients... as the first point of contact, you will be responsible for resolving......

Customer service representative ( german or dutch speaker)
Cluster osl

Be a team player and contribute to a positive work environment! ensure an exceptional customer relationship and customer experience throughout the entire customer journey... ✓ambitious to engage with other team members and share experiences... ✓team building activities organized by cluster and/or its......

GERMAN SPEAKING CUSTOMER SUPPORT AGENT REMOTE IN PORTUGAL
SpotOn Connections

Join our team in portugal! responsibilities: answer to customer queries and requests, in a simple way keeping your smile, ensuring their satisfaction through a unique customer experience keep in contact with clients by receiving incoming calls and emails, managing claims and requests requirements:......