SUPERVISOR FOR MULTINATIONAL CLIENT – DUTCH SPEAKER

What you can expect Supervisors are the leaders responsible for developing teams, to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics.
The Supervisor should do this by providing guidance, coaching, support, motivation and education on a day-to-day basis Supervisors are responsible for their team’s success, change behaviors and continuous improvement assuring the accomplishment of the internal objectives.
Are you ready for the challenge? What you'll do Act with initiative, make things happen and accept responsibility for the results; Lead and motivate employees to meet and exceed personal targets and team SLA’s (e.
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productivity & quality); Measure and improve the productivity of the team; Communicate effectively with team members and stakeholder within the business Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions); Conduct regular one to ones, team meetings and performance reviews; Monitor and manage staffing, capacity and work distribution ensuring optimum productivity, efficiency and workflow management; Identify risks and put appropriate mitigation measures in place; Encourage and promote employee wellbeing through active participation in wellness activities and other initiatives; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR &#; General Data Protection Regulation, GECSP &#; Global Essential Compliance, Information Security Policies, HR, etc.; Communicate to the leadership any known infractions of these Corporate Policies and procedures immediately; May perform other duties as requested not specifically addressed in this document.
What you'll need High School Degree (mandator); Fluency in Dutch (mandatory); Fluency in English (mandatory); Customer Service Support experience, using different communication channels (preferential); Experience with Team Management and/or Quality Analyst (preferential); Team player with strong solving and conflict management skills.
Benefits Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free language courses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
Teleperformance Portugal TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®.
It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine! With more than employees from 111 nationalities, TP Portugal provides services in 35 languages.
With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions.
TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow.
Join our team and find your place at TP!