SUPERVISOR CUSTOMER SERVICE FOR BOL.COM &#; DUTCH SPEAKER
Descrição da oferta de emprego
What you'll do Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin; Act with initiative, make things happen and accept responsibility for the results; Conducting T4I weekly meetings (Team for Involvement, Improvement, Innovation, Increased KSAT); Provide “real time” support to CSR´s on transactions handling &#; floor walking support; Implementing company-wide management-approved strategies; Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions); Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR &#; General Data Protection, Regulation, GECSP &#; Global Essential Compliance, Information Security Policies, HR, etc.; May perform other duties as requested not specifically addressed in this document.
What you'll need Fluency in written and spoken Dutch is essential for this role; Higher Education Degree (preferential); For internal candidates JUMP certification for supervisor completed; Excellent written and verbal communication skills with the ability to deliver clear messages; Strong attention to detail to ensure information is complete and accurate.
Benefits Excellent work opportunity in a dynamic leading multinational company; Possibility of cooperation with leaders in various industries; Investment in training and personal development; Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; Health Insurance; Free language courses, sport activities and organized events; Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
Teleperformance Portugal TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work®.
It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine! With more than employees from 111 nationalities, TP Portugal provides services in 35 languages.
With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions.
TP is a pioneer in technology applied to customer support and maintains the highest security standards.
TP Portugal continues to grow.
Join our team and find your place at TP!
Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 19/03/2025
- 17/06/2025
Requisitos do trabalho profile:dutch c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent remuneration package based on experience, skills and performancelife insurancemeal allowance + transport allowanceprivate health insurancerelocation package:reimbursement......
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... the candidates book their own transportation and we will reimburse them fully (up to 700€ for external relocators and up to 150€ for......
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are able to manage all different......
As customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... job description:you will be a single point of contact for the bank's clients for different types of inquiriesyou are able to manage all different types of inquiries generated via inbound......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Tasks provide exceptional customer service via chat, email, and phone... requisitos do trabalho experience in customer service, tech support, or a similar role (mandatory)... outros dados de posição excellent remuneration package based on experience, skills and performancelife insurancemeal allowance......
Tasks provide exceptional customer service via chat, email, and phone... requisitos do trabalho experience in customer service, tech support, or a similar role (mandatory)... outros dados de posição excellent remuneration package based on experience, skills and performancelife insurancemeal allowance......
Requisitos do trabalho profile:french c2english b2experience in customer support (preferable) outros dados de posição benefits:excellent remuneration package based on experience, skills and performancelife insurancemeal allowance + transport allowanceprivate health insurancerelocation package:reimbursement......
Serve as a knowledgeable consultant for customers in the sports industry... respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels... start: 13th march key responsibilities: providing customer assistance via incoming calls, live chat, email, and......
