SUBJECT MATTER EXPERT (SERVICE DESK, INCIDENT MANAGEMENT)
Descrição da oferta de emprego
CGI is looking for an SME (Service Desk, Incident/Problem/Knowledge Management).
Be part of a great place to work organization! Your future duties and responsibilities.
• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• Produce quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedures.
• Develop a comprehensive understanding and mastery of all tools.
• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
• Follow agreed escalation procedures.
• Assists Service Desk Specialist in processing non-complex work orders, service request as necessary support requirements assigned by the Service desk management team or Service Desk Manager Required qualifications to be successful in this role.
- Bachelor's degree holder in any field - At least 3 years relevant experience as an SME or Senior SDA in an IT Service Desk or Helpdesk environment - At least having a background in one of these specializations.
incident management, problem management, and knowledge management - Knowledgeable in Microsoft OS, Active Directory, and Office 365 - Experience in SCCM and Azure AD is an advantage, but not required - Excellent communication, tech savvy, and team player - Amenable to work onsite both in Mckinley, Taguig and Ortigas, Pasig in a 24/7 shifting schedule including weekend and holidays (assured 2 days consecutive rest days) Skills.
Change Management Incident Management Problem Management What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 30/08/2024
- 28/11/2024
Start: asap banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives......
Banking project: german on-siterole: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance......
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience... tasks:as customer service agent (m/f/d) for german + english you will support clients from one of the greatest......
Candidates should obtain more information about our privacy and data management policy in ttps://pt... you want be a customer service agent for one of the biggest technology multinationals in the world ? check the offer below... requisitos do trabalho requirements: – know your way around a computer;......
Operational management · create knowledge articles to document software patch deployment and remediation tasks... acquisition & deployment · complete patch management agent installs and resolve issue with non-functioning agents... · establish and maintain regular written and in-person communications......
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
Start: asap banking project: german on-site in lisbon role: as customer service agent (m/f/d) for german you will support clients from one of the greatest german banks... from the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously......
Experience in customer service is a plus... job description bike rental process: welcoming guests, suggesting routes, assigning, and receiving bikes guiding city bike tours helping with pre and post tour/rental process basic care of bikes and accessories back-office offeredcompetitive pay, full time......
Your profile:-native level of arabic (written and spoken);-fluency in english (b2); high school diploma (or equivalent);-player and support oriented attitude, with a knack for helping others;-team player with strong problem solving and conflict management skills;-passion for video games and mobile applications......
Equação it is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners... we are looking for a sap vendor invoice management with......
