SERVICENOW TECHNICAL ARCHITECT

Position Description.
As a ServiceNow Architect, you will be the driving force behind the design, development, and optimization of ServiceNow solutions within our organization.
This strategic role requires a deep understanding of the ServiceNow platform and its various modules and related capabilities, best practices, and the ability to envision and implement innovative solutions that align with our business goals.
You will play a central role in shaping our ServiceNow strategy and ensuring that it remains a robust, futuristic and scalable platform for meeting our IT and business needs.
Responsibilities.
• Solution Design Leadership.
Lead the architectural design of ServiceNow solutions, ensuring they meet current and future business requirements.
Provide guidance on best practices and design patterns.
• Platform Governance.
Define and enforce governance policies and standards for ServiceNow development, ensuring consistency and maintainability across the platform.
• Technical Leadership.
Act as the technical authority on ServiceNow, providing expertise to both technical and non-technical stakeholders.
Mentor and lead a team of ServiceNow developers and administrators.
• Integration Strategy.
Develop and oversee integration strategies with third-party systems, orchestrating data flow and ensuring seamless connectivity.
• Service Catalog Optimization.
Drive the enhancement and expansion of the service catalog, collaborating with stakeholders to align service offerings with business needs.
• Incident and Problem Management Excellence.
Lead and improve incident and problem management processes, including incident categorization, prioritization, and resolution.
• Platform Scalability.
Ensure the scalability and performance of the ServiceNow platform by making informed architectural decisions and optimizing configurations.
• Innovation.
Stay current with ServiceNow releases and industry trends, identifying opportunities to leverage new features and technologies to improve ITSM and business processes.
• Quality Assurance.
Oversee the quality and reliability of ServiceNow solutions, conducting architecture reviews, performance testing, and code quality assessments.
• Documentation and Knowledge Sharing.
Promote the creation of technical documentation, including architectural diagrams, system design documents, process flows, and best practices.
• Vendor Collaboration.
Collaborate with ServiceNow vendors and partners to leverage their expertise and ensure that the platform remains aligned with industry best practices.
Candidate requirements.
• Certification on multiple ServiceNow modules is highly preferred.
• 8 - 12+ years of experience as a ServiceNow Developer / Architect, with a proven track record of successful implementations.
• Expertise in JavaScript, HTML, CSS, and web technologies.
• Proficiency in JavaScript, HTML, CSS, Angular JS and other web technologies.
• Expertise in ServiceNow scripting, including Business Rules, Script Includes, client scripts, workflows, and Flow-Designers.
• Expertise in Service Catalog development and catalog integration with other systems.
• Hands-on experience with ServiceNow UI builder, Virtual Agent & AI tools.
• Experience in implementing integration with multiple third-party tools.
• Strong problem-solving and analytical skills.
• Effective communication and teamwork abilities.
• Eagerness to learn and adapt to new ServiceNow features and best practices.
Skills.
English ServiceNow ServiceNow CMDB ServiceNow Cert App Developer ServiceNow Cert Implement Spec ServiceNow CMS What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.