SERVICE OPERATIONS SUPPORT SPECIALIST - MX
Descrição da oferta de emprego
Responsabilidades - Giving support to technical training at Technical Centers in the Mobile area; - Providing first-line support to internal customers and teams; - Monitoring system performance to ensure that all processes are working efficiently, that problems are detected and solved; - Managing occurrences or incidents, identifying their cause and ensuring continuity of operations; - Collaborating with teams from different areas to identify and implement opportunities to optimize operational processes and promote continuous improvements in services; - Produce reports on operational performance and occurrences; - Ensure that all operations comply with the Brand's internal policies and external regulations; - Implement and monitor security measures to protect corporate data and ensure the integrity of operational systems; - Keeping technical documentation up to date with regard to systems, operating procedures and problem resolutions; - Assisting with developing materials and procedural guides.
- Support for technical training at Technical Centers in the Mobile area; - Support for quality management of Mobile products.
Requisitos - Degree or equivalent education in Informatics, Management or Economics; - At least 2 years of experience in technical support areas (Mobile, IT or Consumer Electronics); - Fluent in Portuguese and in English; - Management and administrative skills.
Detalhes da oferta
- Clan by Multipessoal
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 21/11/2024
- 19/02/2025
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