SERVICE MANAGER &# MONTHS CONTRACT &#; HYBRID &#; MUST BE EU BASED &#; CONTRACT &#; ITIL (V3 OR V4);
Descrição da oferta de emprego
This is a long term contract and a Hybrid role.
Key Responsibilities.
• Service scope definition and maturity assessment; • Act as single point of contact for the scoped service; • Requirements collection and monitoring; • Stakeholder identification and management; • Activity/task/change definition, prioritisation, allocation, and monitoring; • Resource estimation, service staffing and resource management; • Enhancement/correction development, planning and monitoring; • Risk identification, assessment and management; • Budget and resource estimation and monitoring; • Direct and staff to achieve service quality targets (e.
.
SLA); • Provide service documentation & reporting, e.
.
operational practice and technical architecture document; • Facilitate and coordinate service operation and change management into IT governance meetings, including managing escalations.
Requirements • Minimum 4 years of professional experience in a role as an IT service manager; • Certified in at least two of the following ITIL V4 practices.
Service Validation and Testing, Service Level Management, Service Design, Service Configuration Management, Service Continuity Management.
• Demonstrated knowledge and use of service management techniques and reporting; • Professional experience in operating within an integrated team of service managers.
Call Matt for more info.
+ or .
Detalhes da oferta
- Next Ventures
- Em todo Portugal
- Indeterminado - Indeterminado
- 21/08/2024
- 18/11/2024
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