SERVICE MANAGER FOR GLOBAL BUSINESS SERVICES (M/F/D)

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.
Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.
In our GBS Western Europe and Africa Hub we are already more than connected people, from over 57 different nationalities spread across 14 countries.
GBS Digital Solutions offer innovative technology solutions and customer-oriented digitalization services and co-develop digital solutions to solve our customers business challenges, leveraging our modern technology layer and partner ecosystem.
We consult them with our holistic, 360° digital advisory service, encompassing the data-driven discovery of digitalization potential along their business processes.
Want to know more about GBS? Check out here ! Are you ready to be part of the change and help us make real what matters? Your mission will be… Platform Management.
Oversee the day-to-day operations of the ServiceNow platform, ensuring its stability, reliability, and performance.
Process Management.
Act as Product Owner following an Agile methodology, serving as bridge between business and development teams.
Process Improvement.
Identify opportunities for process improvements and automation within the ServiceNow platform to enhance service delivery and user experience.
Stakeholder Engagement.
Collaborate with business stakeholders to understand their needs and translate them into technical requirements and solutions.
Reporting and Analytics.
Develop and maintain dashboards and reports to monitor platform performance and service delivery metrics.
Compliance and Security.
Ensure that the ServiceNow platform complies with organizational policies, industry standards, and regulatory requirements.
We are looking for someone with… Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in IT Service Management, with at least 3 years of experience managing the ServiceNow platform (eg Service Integrator/Transformation).
ServiceNow Certified System Administrator, ITIL Foundation Certification (preferred).
Strong understanding of IT service management (ITSM) processes and best practices.
Proficiency in ServiceNow platform administration and Agile development.
Excellent problem-solving and analytical skills.
Effective communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams.
Proficient in English is mandatory minimum C2 and basic German is considered a plus.
What you can expect from us… A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work.
A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners.
A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer.
Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing) Forbes – World’s Best Employers (#1 Engineering & Manufacturing) LinkedIn – LinkedIn Top Companies (#2) OnStrategy – REPSCORE .
Brands’ Reputation in Portugal (#1 Engineering & Electronic Services) Fortune – World’s Most Admired Companies (#1 Industrial Machinery) SSON – Top 20 most admired Shared Services Organizations and Global Business Services in Please attach your CV in English.
#Siemens #PeopleAtSiemens #GBSpartnerofchoice Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer.
We strongly encourage applications from a diverse talent pool!