SERVICE DESK EXPERT/SERVICE CONTROLLER
Descrição da oferta de emprego
Habilitações Académicas ao nível do 12º Ano; Experiência profissional comprovada no processo de controlo de serviço e seus SLAs; Experiência profissional na operação de ferramentas de ITSM, com foco em ServiceNow; Capacidade de construção de documentação que evidencie o status do serviço e as suas possíveis melhorias; Sólidos conhecimentos do processo de Incident Management e de Change Management; Bons conhecimentos na construção de dashboards de serviço, e na criação de análises em Power BI; São valorizadas formações e/ou certificações de ITIL, Power BI e MS Excel; Fluência em Português e bons conhecimentos em Inglês; Boa capacidade de comunicação e trabalho em equipa; Forte orientação para o cliente e qualidade do serviço; Espírito de iniciativa e de autonomia.
Trabalhar connosco.
Com 30 anos de experiência, a Rumos Consulting conta com uma equipa de profissionais especializados em TI; Na Rumos Consulting, os consultores integram projetos altamente desafiantes, com base em tecnologia de ponta e nos mais diversos setores de atividade; Os consultores Rumos Consulting têm acesso a um plano de formação certificada, o que lhes proporciona uma constante atualização de competências técnicas; A Rumos Consulting, enquanto empregador, dispõe de oportunidades de emprego com base na equidade, integridade e diversidade.
Tendo por base estes valores, trabalhamos para que que nenhuma pessoa seja discriminada com base na idade, grau de deficiência, género, estado civil, gravidez e maternidade, raça, crenças ou orientação sexual.
Acreditamos nas capacidades de todos, porque temos no nosso ADN espírito de equipa e de entreajuda, empatia e respeito.
Detalhes da oferta
- Indeterminado
- 21/10/2024
- 19/01/2025
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