SERVICE DESK ANALYST L2
Descrição da oferta de emprego
WORK EXPERIENCE REQUIRED.
The Level 2 Service Desk support technician (“Senior”) provides support to the Level 1 technicians within his/her team, service as a reference to the members when they have questions or require assistance to support their Client.
The senior may also be engaged to diagnose, troubleshoot and resolve incidents or service requests reported by the Client.
GENERAL REQUIREMENTS.
• Dynamic communication, leadership and group management skills • Able to work independently and as part of an international team • Good organizational and analytical skills • Stress and priority management skills • Able to manage more than one project at a time and to respect tight deadlines • Autonomous, innovative and resourceful • Quick learner MANDATORY TECHNICAL REQUIREMENTS.
(YEARS OF EXPERIENCE, SKILLS, LEVEL OF EXPERTISE) • Excellent communication skills, both written and oral, in English • 3-5 years of experience in a technical contact centre environment • 2 years of Service level Management • 3 years of Coaching & Performance Management Skills.
English ServiceNow Windows What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 04/12/2024
- 04/03/2025
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