SENIOR OPERATIONS ANALYST - CUSTOMER SUCCESS

Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence.
Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type.
The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy.
Feedzai is a Series D company and has raised $282M to date.
With a valuation of +$1.
B, the company's technology protects 900 million people in 190 countries.
ou The Customer Success Operations team is looking for a highly motivated person, passionate about Feedzai's mission, who knows how to drive change in a fast paced tech organization and foster a culture of continuous improvement, efficiency and innovation.
If you have a creative mind and love challenging the status quo, this is the ideal position for you! You will partner with functional leads (both within and outside CS) to continuously identify and implement operational improvements and up-level the way we manage necessary change to go from current state to the desired state.
The ideal candidate is someone very experienced in driving changes and who loves business continuous improvement, synthesizing strategic insights and recommendations into a simple message, influencing changes in a positive and engaging manner.
This is a highly visible and impactful role, based in Portugal, working closely with senior leadership based in different locations around the world.
Your Day to Day.
Promote and ensure the strategic alignment of the departmental leaders and their work within Customer Success; Act as facilitator of key executive meetings, promoting a culture of teamwork and accountability in leadership, enabling strategic decision-making using data; Collaborate with all departments within and outside Customer Success to drive and manage key projects that require cross-organizational implementation; Understand the entire customer journey, thinking strategically across the department, finding ways to increase operational efficiency and reduce costs; Produce and distribute departmental communications, and assist departmental leaders in planning, coordinating and executing key CS events and offsites; You Have and You Know-how.
Fluency in English, both written and oral; Experience in driving internal initiatives, facilitating sessions (in-person and remotely) and working with teams to obtain inputs from participants; Experience in leading divergent conversations to empower efficient decision-making; Experience collaborating, building trust and effective working relationships with stakeholders across all levels of the business; Ability to solve problems and embrace creative change.
proactive attitude, taking ownership for cross-functional problems with a pragmatic and collaborative approach to solving them; Highlyorganized, being able to pivot quickly based on shifting demands, while maintaining a set list of priorities and focus; Flexibility, resourcefulness and an ability to thrive in a fast-paced, changing and growing environment; Experienced change agent used to deal with upper management forums; Background in Change Management within the Tech Industry is desirable but not mandatory.
The Customer Success Team is responsible for delivering our product to our clients.
This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points.
We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle.
We grow at a fast clip and believe no challenge is too big or too small.
Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential.
Join Us! Your First 30-Days at Feedzai.
You will be immersed in our brand with training, connections, and one-on-one time with your manager.
You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey.
In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team.
Finally, you will start working on projects and collaborating on work currently being done.
We can't wait to have you join the team! Life at Feedzai Instagram Feedzai Culture Feedzai is an Equal Opportunity Employer and we value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Feedzai does not accept unsolicited resumes from recruiters or employment agencies.
Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you.
Your personal data will be retained by Feedzai for 24 months following your application.
Please see our Privacy Notice available at https://feedzai.
om/about-us/privacy/ for more information on how we process your personal data.