SAP APPLICATION SUPPORT - ORDER TO CASH

Pioneering trusted medical solutions to improve the lives we touch.
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.
With around colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring.
Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.
Convatec’s revenues in were over $2 billion.
The company is a constituent of the FTSE 100 Index (LSE.
TEC).
To learn more about Convatec, please visit http://www.
onvatecgroup.
om At Convatec, we’re transforming our business for the better.
Better products.
Better ways of working.
And better ways of delivering for our customers and each other.
We’re aiming for nothing short of excellence.
Join us on our journey to #ForeverCaring as a SAP Application Support - Order to Cash, and you’ll do the same.
Overview.
We are seeking a skilled SAP Application Support with expertise in Order to Cash (OTC) and SAP Brazil Localization to join our team and contribute to the ongoing support and enhancement of our SAP landscape.
They are responsible for overseeing and coordinating support activities related to SAP applications, providing technical expertise, and ensuring the smooth operation of SAP modules.
Key responsibilities and authority SAP OTC Support.
Provide expert-level support for the SAP OTC modules, including Sales and Distributions (SD) and SAP Nota Fiscal Eletrônica (NF-e), i.
.
order management, pricing, billing, account determination, output determination, delivery management, 3PL integration, availability control, EDI integration, etc.
SAP System Support.
Provide expert-level support for SAP applications, addressing incidents, service requests, and enhancements within defined Service Level Agreements (SLAs).
Incident Management, Troubleshooting and Issue Resolution.
Investigate, diagnose, and resolve SAP-related technical issues reported by end-users, implementing effective solutions within defined timelines, and ensuring minimal impact on business operations.
Service Level Agreements (SLAs).
Manage SLAs with clear response and resolution times for different types of issues and incidents.
Coordination and Collaboration.
Collaborate with cross-functional teams, external vendors, and business stakeholders to coordinate support activities, prioritize tasks, including incident management and escalation when necessary and ensure timely issue resolution.
User Training and Documentation.
Develop and deliver training materials to users, offering guidance on system functionalities and best practices.
Develop and maintain comprehensive documentation, SOPs, and knowledge base articles to facilitate efficient issue resolution and continuous improvement.
Change Management, Configuration and Enhancement.
Assist in the configuration, enhancement, and implementation of SAP modules to meet business requirements and regulatory compliance, collaborating with relevant stakeholders.
Testing and Validation.
Conduct testing for system upgrades, patches, and enhancements to ensure compatibility and functionality within SAP systems.
Service Request Handling.
Respond to service requests, fulfill user requirements, and provide guidance on system functionalities to optimize user experience and productivity.
Monitoring and Performance Measurement.
Implement monitoring mechanisms to track the performance of the internal Application Support team and measure their success against predefined KPIs.
Security and Data Privacy.
Ensure that the AMS team adheres to strict security and data privacy policies to protect sensitive information within SAP.
Knowledge Retention.
Develop strategies to retain knowledge within the internal AMS team to avoid losing critical expertise as team members move on or retire.
Continuous Improvement.
Foster a culture of continuous improvement within the internal AMS team.
Process Standardization.
Work with the teams across regions to ensure consistent adherence to defined standards and processes.
Key requirements 6+ years of hands-on experience in SAP Application Management Services, specifically in the SD modules.
Proven experience in SAP Brazil Localization, specific legal, tax and regulatory requirements (SAP Nota Fiscal Eletrônica (NF-e)).
Expertise in SAP SD configurations, including integration with other SAP modules.
Vistex SAP Add-On experience will be a plus.
Proven track record in incident management, change management, and SAP system troubleshooting within the OTC domain.
Good analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
Ability to work collaboratively with business users and technical teams to identify and resolve issues.
Good communication skills, both written and verbal.
Ability to work in a fast-paced, deadline-driven environment.
Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
Education/ Qualifications.
A bachelor's degree in business, information technology, or a related field.
Advanced degrees or certifications are a plus.
Our products make a big difference every day.
So will your contribution.
The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives.
It’ll inspire you to deliver to your very best.
And we’ll be right behind you when you do.
This is a challenge more worthwhile.
This is work that’ll move you.
#LI-CB1 #LI-Hybrid Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment.
This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever.
If you’re unsure, please contact us at .
Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment.
This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting.
Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec.
No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
Thank you.
Already a Convatec employee? If you are an active employee at Convatec, please do not apply here.
Go to the Career Worklet on your Workday home page and View \"Convatec Internal Career Site - Find Jobs\".
Thank you! Convatec está cambiando.
Estamos transformando nuestro negocio, impulsados por la voluntad de mejorar la vida de millones de clientes en todo el mundo.
Nuestro enfoque común y el empuje de nuestra gente, nos están dando un impulso real.
También nos están convirtiendo en un lugar de trabajo singularmente estimulante.
Trabaje con nosotros e, independientemente de cuál sea su función, recibirá estímulos y desafíos todos los días.
Además, recibirá apoyo y podrá impulsar el cambio, allí donde más importa.
Tenemos un entorno dinámico y a veces exigente.
Sin embargo, si está motivado y tan centrado como nosotros en ofrecer servicios a los pacientes, sacará lo mejor de usted.
Siempre estará activo.
Y puede que consiga el mayor impacto de toda su carrera.
Si desea saber cómo vamos a utilizar sus datos tras su candidatura, consulte nuestra política de privacidad de datos en el siguiente enlace.
https://www.
onvatecgroup.
om/privacy-policy/