PRODUCT SPECIALIST
Descrição da oferta de emprego
• Deeper understanding/knowledge of telecom products (B2B) and experience in B2B telecom products sales and pre-sales • Work with Sales team and enterprise customers • Answer Pre-contract questions related to the products • Provide tailored responses based on queries related to the products • Maintain FAQ Database and documentation for all queries to streamline pre-contract process • Gather feedback from sales team and customers and improve the process • Enhance self-service platform which provides the product information to the customers • Accessing multiple support systems and tools • To access all the information required to deliver the pre-sales queries/questions • To view the status of implementation etc.
• Excellent communication skills – work with multiple teams/customers Success metric.
Reduction in pre-sales cycle time by providing complete and accurate answers and suitable product information.
Your future duties and responsibilities.
RouteIT Support • Deliverables RouteIT customer support interactions via email & chat Application Issue Management and Resolution Support and Management These issues are raised to Supplier via the tool and Supplier shall resolve based upon the issues raised including but not limited to.
Outbound customer calls with regard to RouteIT issue management Issue investigation and correction of RouteIT self-provisioning order activity Customer Self-Provisioning RouteIT order Support Training coordination and content creation to facilitate the development of training, videos, etc.
Support of Customer Migration to replace IP-Toll Free application, once available.
Skills.
Telecommunications Product Management Product Owner Product Strategy What you can expect from us.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging.
Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.
That’s why we call ourselves CGI Partners rather than employees.
We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value.
You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last.
You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Detalhes da oferta
- CGI
- Em todo Portugal
- Indeterminado - Indeterminado
- Indeterminado
- 26/02/2025
- 27/05/2025
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