PHONE-BASED CUSTOMER SERVICE SPECIALIST FOR RESTAURANT
Descrição da oferta de emprego
The role involves supporting customers, drivers, and restaurant staff, with a focus on resolving order issues.
Key Responsibilities.
- Handle customer, driver, and restaurant staff inquiries - Primarily address order-related issues - Ensure timely and effective communication - Provide excellent customer service - Keep customers and restaurant staff updated on the status of their orders.
- Accurately log all customer interactions and resolutions in the CRM system.
- Manage and resolve escalations from angry or dissatisfied customers.
The ideal candidate will have.
- Exceptional phone communication skills - Prior experience in customer service, preferably in a restaurant or delivery context - Ability to handle stressful situations with a calm demeanor - Problem-solving skills to address order-related issues effectively This role is part-time.
The preferred working hours are weekday evenings.
Suporte ao Cliente Atendimento ao cliente Suporte por Telefone ID do Projeto.
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Detalhes da oferta
- Indeterminado
- Em todo Portugal
- Indeterminado - Indeterminado
- 01/12/2024
- 01/03/2025
Requisitos do trabalho and for a service that the customer won't forget, you need: - six months of relevant experience (prefered); - strong computer navigation skills and pc knowledge (you don’t need to be a pc nerd, don’t worry); - ability to effectively communicate, both written and verbally; - attention......
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